Jason M.

• Spearheaded the design and implementation of multiple 0-1 products for internal system tooling at the Ministry of Public & Business Service Delivery (on the Infrastructure Technology team) • Heavily involved in a product manager capacity as well as UX design, actively handling exploratory research, product/feature planning and backlog/tasks

• Individual contributor for the SolutionShop digital team • Presented 5+ high-impact, high-feasibility pain points (cross-referencing Baymard Institute data with internal stakeholder feedback) to the product team • Oversaw a 12% increase in shopping conversion rate while contributing to an enterprise-level cart and checkout revamp • Increased customer satisfaction and efficiency of shopping tasks by 3% • Led a partnership API initiative which enabled vendor/partners access to invoices, SLA reports, order histories, average order value, average time to ship, overdue orders and widgets via a centralized platform

• Led design efforts for the Major Home Fashion team • Tight cross-functional collaboration with mobile app, product array (product listing page and product details page), search, marketplace and loyalty pods to provide the most seamless customer experience • Worked extensively in an agile setting with scrum master, product manager, content writer and developers to discuss small/large scale feasibility and participate in retrospectives after sprints • Conducted batched user tests to inform small and large design decisions • Increased efficacy of time spent on important user tasks by 8% • Reduced task completion time by 2.9% which in turn improved navigation flow by 1.6% • Redesigned legacy, digital processes through ideation, wireframing and prototypes

• Gathered business requirements, evaluated user feedback in collaboration with product manager and front-end developers and led the design of the proposed roadmap • Crafted features for website as well as company app from conception to launch • Facilitated unmoderated usability testing to validate designs and iterate on feedback loops • Increased average overall value of customer time spent on site by 6% by driving user traffic to appropriate avenues • Worked within scrum/agile framework

• Piloted design reviews with stakeholders with OKRs/KPIs in mind • Verified assumptions by transforming research findings into user stories and high-level user flows • Led heuristic evaluations on user interface to accumulate data driven insight • Monitored metrics such as churn rate, support tickets raised and usage rate by feature

• Active collaboration with clients/stakeholders to understand business goals and user needs • Branding & strategy implementation for B2C and B2B apps • Responsive mobile and web design • Assemble detailed assets for agile, developer handoff

• Improved service deliverables as well as mitigating risk by consolidating performance metrics analysis at product level • Streamlined system requirement and design documents to create, execute and record detailed, accurate test cases • Cultivated partnerships with different lines of business to conduct operational performance enhancement and increased task efficiencies by 3%

• Mobilized delivery outcomes that were aligned to established cost, timing, scope and identified business values and objectives • Restructured standardized reporting of sales and costs to highlight preliminary market research, product feasibility and implementation strategies

• Operated a holistic financial planning practice that focused on educating clients on the importance of protecting assets and satisfying investment needs • Specialized in wealth management, annuities, critical illness/life/disability/term insurance, segregated and mutual funds, group benefits and retirement savings