Jennifer Baker

As a Staff IT Engineer at Qualcomm, I’ve led transformative initiatives in network observability, application and infrastructure monitoring, and systems reliability. I’ve architected on-prem platforms and driven critical upgrades to ensure secure, uninterrupted monitoring of production networks. I specialize in designing custom monitoring solutions to fill gaps in vendor capabilities, enabling deep visibility and proactive issue detection across complex environments. My work spans vendor evaluations, onboarding and mentoring interns, and cross-functional collaboration to deliver scalable, high-performance systems.

Maintained and enhanced Qualcomm’s global network monitoring tools, ensuring high availability and reliability across a worldwide infrastructure. Documented and expanded tool capabilities to support evolving business and operational needs. Led large-scale projects focused on delivering best-in-class network monitoring solutions for the Network Operations Center (NOC) and engineering teams. Collaborated cross-functionally with network engineers and operations teams to optimize monitoring strategies and improve incident response. Implemented improvements that increased visibility, reduced downtime, and streamlined troubleshooting for complex network environments.

• 24X7 On-call Production Support • Deploy and support Web based J2EE applications/services. • Supported the migration of our infrastructure and applications to a new data center. • Rolled out new monitoring solutions. - Responsible for hardware and software specifications, infrastructure / application design, procurement, deployment of servers, and all OS and application installs. - Primary technical contact, managing the relationship with vendors. - Installed and configured CA Application Performance Management (APM). Migrated management modules and historical data from the Qualcomm system. Deployed 150 agents across all of our applications (JBoss, Tomcat, dm Server, Websphere) and TIBCO Enterprise Message Service. - Deployed SolarWinds to monitor 1500 devices. - Setup SolarWinds Alert Central to aggregate alerts across multiple monitoring tools.

• 24X7 On-call production support • Installed, configured, deployed and administered JBOSS application servers on Red Hat Enterprise Linux • Monitored the production environment, tuning application servers to optimize performance • Supported TIBCO JMS administration for messaging • Consulted and provided support to various application groups and testing teams. • Developed detailed monitoring solutions for applications. Worked closely with developers to understand critical KPIs, set up alerting and created dashboards. Provided training across multiple teams as well as a demos for customers. • Built out test environments for development, integration, performance and staging. This included installing JBoss and Java, configuring JMS, coordination of firewall rules, VIPs, SSL certificates, and database creation, installation and configuration of CA APM agent, deploying application, configuring properties and testing functionality. • Automated shutdown and startup of applications for disaster recovery via UNIX shell scripts. Dramatically reduced the time for failover.

Worked with a geographically-dispersed team to build, configure, administer & monitor systems and related software / services to support mission-critical infrastructure. • Lead engineer responsible for the design, implementation and support of Enterprise IT monitoring solutions. - Monitoring systems covered over 150 customers in 23 different locations comprising over 2,000 devices, 7,000 system and application checks and 500 user experience business transactions. • Evaluate, test and deploy new & emerging technologies. • Deployed a new Web performance monitoring tool - Responsible for hardware and software specification, cost analysis, infrastructure / application design, procurement, deployment of 20 individual servers, and all OS and application installs - Huge increase in functionality over the existing tool. - Decrease in monitoring cost of over $7,000.00/month and approximately $108,000.00 spend on the 3yr service contract. • 24X7 On-call production support • Preparation and execution of change controls • Automated server builds so that they could be set up quickly and with very little input from the installer. Included package installs based on server type, disk partitioning, setting hostname and IP and editing configuration files. • Implemented RealOps along with a backend MySQL database for automated processing and resolution of alerts. Reduced NOC alert volume by 30%. • Instituted and lead user training for standard and custom applications. • Mentored junior staff members, prioritizing tasks and ensuring projects completed to meet business requirements.