jazmine hernandez

regional account manager

About

Graduated from St. Edward's University May 2016, studied International Business and Business Administration. Passionate about service, leadership, and education. Currently working for Keller Williams Realty International as a Group Coaching Coordinator. Planning to pursue graduate studies in International Business. Key strengths include the following: * Trilingual: English, Spanish, German * Excellent written and verbal communication * Ability to learn quickly and proficient in a variety of Microsoft and social media outlets * Great team player with the ability to collaborate and adapt to changing environment * Experienced presenter selected to present research at several academic conferences

Country

united states

City

austin

Industry

real estate

Skill

microsoft office, microsoft excel, microsoft word, research, powerpoint, leadership, training, zendesk, confluence, access, social media, teamwork, social networking, team building, team leadership, customer service, event planning, time management, spanish, research and development, international business, project management, problem solving

Experience

regional account manager

keller williams realty, inc.

executive assistant accounts payable department

st. edward's university

2015-1 - 2016-5 · 1 yr 5 mos

Filed and managed client account information, answered phone system, reviewed incoming mail and played a key role in billing

market research and strategy intern

found media group

2015-1 - 2015-5 · 5 mos

* Handled client accounts in aspects of strategy, competitive analysis, and research * Managed social media accounts such as Facebook, Pinterest, Twitter, Hootsuite, and Instagram * Analysed brand development, web site traffic growth, and data analytics

technical customer support representative

uship

2014-6 - 2014-12 · 7 mos

* Assisted customers with password resets, gaining access to programs, site questions and technical issues * Answered multi-line phone system, worked with Zendesk,Microsoft Access, and Confluence * Educated customers on uShip’s products and services * Maintained German and Spanish issues

technical assistant

st. edward's university

2014-1 - 2014-5 · 5 mos

* Assisted campus community with password resets, gaining access to programs, computer questions and issues * Answered multi-line phone system * Helped maintain computer lab equipment; installed and updated software as well as performed troubleshooting

mentor and receptionist at the academic counseling and support center

st. edward's university

2013-8 - 2014-1 · 6 mos

* Supervised classes * tracked student attendance * Helped prepare lesson plans * graded quizzes and exams * Facilitated tutoring sessions and held exam reviews to assist students in increasing their comprehension of course content

Education

freie universität berlin

german language

2013-1 - 2013-1 · 1 mo

universitat autònoma de barcelona

marketing

2015-1 - 2015-1 · 1 mo

universidad autónoma de barcelona, barcelona, spain

marketing

2015-1 - 2015-1 · 1 mo

Took International Marketing Strategies & Advanced Business Spanish"," * Experienced Spanish culture, improved Spanish language proficiency and visited historic sites"]

frei university, berlin, germany

german

2013-1 - 2013-1 · 1 mo

Took two courses; German 4 and Germanic History"," * Experienced Germanic culture and visited historic German sites"]

st.edward's university

business administration

2012-1 - 2016-1 · 4 yrs 1 mo

Activities and Societies: Alpha Phi Omega, Leading Edge, Bilingual Education Student Organization, Residential Programming Board, Student Ambassadors, and Seniors Staying Connected