Jay Mead

Responsible for providing the design, development, deployment, and maintenance of Dunavant’s business software applications.

Researched and documented Requirements for SAP Integration of Front Office to Back Office Accounting and Financial Systems for Movement and Valuation of Cotton Inventory.

Defined requirements for API based on customer feedback. Spearheaded feature developments. Analyzed system instability and documented anomalies. Administered system integration. Detailed configurations. Designed test scripts. Trained and mentored new staff. • Led and delivered project to migrate 150 of Hilton’s online travel booking clients from antiquated to contemporary platforms Solutions in under a year. • Product Owner for XML Translation tool. Created and Managed backlog of user stories to ensure successful MVP was delivered. • Researched and documented defects and service disruptions to ensure sustained service quality. • Documented migration process, system configurations and Firewall, and Load Balancer requirements. / Supported and trained new staff.

Streamlined service request processes. Oversaw process delivery transition. Distributed HTE management knowledge. Supported new server testing. Lead two agile teams. Designed roadmap for system migration. • Worked directly with Online Travel Agency partners to promote and support best practice use of distribution services. • Certified as a ScrumMaster and lead two agile teams with onshore and offshore resources. • Identified and triaged misrouted incidents, resulting in continuous improvement of resource utilization. • Transitioned service delivery process from IBM to Dell / NTT, eliminated backlog of service requests by improving the process for entering, approving, and tracking service requests. • Led deployment planning and technical gap analysis for migration of corporate loyalty program.

Directed Hilton Site QA Analysts. Managed long-term project resources and maintenance releases. Commissioned and supervised manual and automated testing. Assured contract obligations completion. • Monitored outsourced application support services to ensure contracted Service Level Agreements (SLA) were met. • Initiated creation and execution of a suite of Automated test cases allowing fast, frequent, and comprehensive regression testing of company websites. • Created a tool to assess quality and effectiveness of contract testers against service level agreements.

Steered enhancement and integration projects. Delivered industry leading products. • Gathered business requirements, created functional design documents, business process flows, and developed test plans for enhancements to Hilton’s property management system. • Increased revenue by $44M and advanced group bookings by 14,700. Delivered industry leading small groups and meetings products offering real time booking and reservation management for guest rooms, meeting rooms, food and beverage and audio-visual equipment. • Led cross department integration projects for CRM, Property Management, and Hilton Websites.

Partnered with artists donors and community stakeholders including neighborhood groups and municipal authorities to produce art works to be placed in neighborhoods around Memphis.

One of the first 10 employees at an an Internet Startup - Agricultural Portal with online livestock auctions. Hired as a project manager, but performed a wide range of tasks including business analysis, concept development, project scoping, functional design, ASP development, QA, and support for web applications.

Managed relationships with content supply partners for Morris Communications web sites.