Jayme Hernandez

Multi unit agent supporting 13 stores across Dallas, Texas. As a District Asset protection agent with Lowe’s, my responsibility’s include overseeing the company's security system and investigating any criminal activity, such as theft or fraud. My goal everyday is to protect the company’s inventory.

Multi unit. Results-driven loss prevention professional specializing in multi-unit investigations, theft prevention, and shrink reduction across multiple Sephora locations. Skilled in fraud detection, risk assessment, and security enforcement to protect company assets and drive operational excellence. Key Responsibilities & Achievements: • Managed loss prevention efforts across 7 Sephora locations, reducing shrinkage through proactive investigative strategies. • Conducted internal and external theft investigations, leading to the recovery of company assets and prosecution of offenders. • Partnered with store leadership and corporate LP teams to develop and implement security policies and risk mitigation plans. • Monitored and analyzed loss prevention KPIs to identify theft patterns and fraud trends, implementing strategic countermeasures. • Utilized CCTV, EAS, and other security technologies to detect and prevent shoplifting, ORC (Organized Retail Crime), and internal theft. • Provided training and coaching to store teams on loss prevention techniques, safety procedures, and fraud awareness, improving compliance and reducing incidents. • Worked closely with law enforcement agencies to coordinate investigations and legal actions against repeat offenders. Skills & Certifications: • Multi-unit loss prevention & asset protection • Investigations (internal & external theft, ORC) • Surveillanc

I have over 3.5 years of experience in both armed and unarmed security, working as a Security Officer at Legacy Enforcement Agency. In this role, I have provided security services to various clients, including corporate, residential, and retail settings. I have excelled in customer service and management, ensuring the satisfaction and safety of my clients and their guests, as well as supervising and training other security officers.

Results-driven professional with a proven track record of reducing shrinkage, preventing theft, and enhancing security through strategic loss prevention initiatives. Key Responsibilities & Achievements: • Reduced inventory shrinkage through proactive theft deterrence strategies and employee training. • Conducted investigations, leading to successful identification and resolution of theft and fraud cases. • Utilized surveillance systems, audits, and floor monitoring to detect and prevent shoplifting and internal theft. • Collaborated with law enforcement and legal teams to ensure proper handling of security incidents. • Led security training programs that improved staff awareness and compliance with loss prevention protocols. • Implemented data-driven loss prevention strategies, leveraging KPIs to track and enhance security measures. • Conducted regular audits and policy enforcement to maintain adherence to company standards. Skills & Certifications: • Theft & fraud detection • Surveillance & security systems (CCTV, EAS) • Investigations & incident reporting • Risk assessment & mitigation • Conflict resolution & crisis management

In my roles as a sales associate, I warmly great guests and assist them in discovering the perfect jewelry selec5ons. I have achieved remarkable success in selling $18,000 worth of jewelry in my first two months. I listened to clients and customized my approach based on there needs and wants to find the perfect piece based on there wants.

Completed Clerical work, including but not limited to Scheduling, Contract renewals, Hiring, ordering supplies and working with the sales teams to accommodate our clients needs.

As a hostess and admin for Chef Point, I engage in diverse responsibili5es. Each week I input essen5al restaurant data into our computer system. I ensure weekly counts on products are recorded and imputed correctly. These counts ensure the restaurant can run smoothly. As a hostess, I warmly great guests and show them to their tables. I must ensure I am sea5ng the customers correctly to not overwhelm the servers.