jayekumar periasamy

service request manager

About

My name is Jayekumar Periasamy, and I enjoy meeting new people and finding ways to help them have an uplifting experience. I have had a variety of customer service opportunities, through which I was able to have fewer returned products and increased repeat customers, when compared with co-workers. I am dedicated, outgoing, and a team player. People find me to be an upbeat, self-motivated team player with excellent communication skills. For the past several years I have worked in lead qualification, telemarketing, and customer service in the technology industry. My experience includes successfully calling people in director-level positions of technology departments and developing viable leads.

Country

malaysia

City

puchong batu dua belas

Industry

telecommunications

Skill

Experience

callcenter agent

ocbc bank

2016-4 - 2017-4 · 1 yr 1 mo

anti money laundering analyst

citi

2015-1 - 2015-11 · 11 mos

global support executive

hsbc

2010-2 - 2013-2 · 3 yrs 1 mo

service desk analyst

computa-centre limited

2017-5 - 2017-10 · 6 mos

service request manager

job title

* INDUSTRY : Telecommunication * Handle back office (and in most cases speaking to the end customer) processing tasks including reconciliations, commercial management and transaction processing in an efficient and accurate fashion for CDSS customers. * Follow through tasks and take ownership to ensure they are completed to the required standards. * Meet 98% RFT, Quality targets and 100% on On Time Delivery * Delivering excellent customer service without compromising business needs. * Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion. * Ensure all requests are handled within required service standard. Establish and maintain effective working relationships with colleagues and customers alike. * Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning * Analyze and interpret financial statistics and other data and produce relevant reports. * EMPLOYER: HSBC Data Processing (Malaysia) Sdn. Bhd

associate

2013-3 - 2014-12 · 1 yr 10 mos

* Handle back office (and in most cases speaking to the end customer) processing tasks including reconciliations, commercial management and transaction processing in an efficient and accurate fashion for CDSS customers. * Follow through tasks and take ownership to ensure they are completed to the required standards. * Meet 98% RFT, Quality targets and 100% on On Time Delivery * Delivering excellent customer service without compromising business needs. * Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion. * Ensure all requests are handled within required service standard. Establish and maintain effective working relationships with colleagues and customers alike. * Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning * Analyze and interpret financial statistics and other data and produce relevant reports. with Business Partners effectively via email & telephone to solve queries