Jay Deep

Senior Leader | SRE, Platform Engineering & Quality Strategic Transformation: Led a 118-person engineering organization through a strategic restructuring to a high-performance onshore/offshore model. This optimization reduced OpEx constraints while simultaneously driving a 32% increase in release velocity. SRE & Chaos Engineering: Established a three-tier SRE support model and introduced Chaos Engineering to proactively stress-test system resilience. These initiatives improved production stability by 38% and reduced MTTA/MTTR by 27%. Platform Modernization: Executed the roadmap for the Enterprise Developer Platform, migrating to GitHub Enterprise and Terraform (IaC). Integrated automated DevSecOps gates, cutting environment provisioning time by 60%. AI-Driven Innovation: Pioneered an AI-powered testing initiative using GitLab Duo, shifting quality left. This reduced manual testing hours by 85% (from 73 to 11 hours/sprint) and modernized the QA stack. Executive Alignment: Partnered with C-suite stakeholders (CISO, VP Engineering) to align operational vision, reducing incident escalation time by 56% through improved governance and observability dashboards.

Cloud Engineering, SRE & DevOps: At Signify Health, I embarked on a transformative journey, reshaping Release Management and Site Reliability Engineering (SRE). I meticulously refined processes like SDLC, Quality Gates, and Runbooks, ensuring they were not just efficient but resilient against the evolving tech challenges. Quality Engineering Transformation: Led a strategic automation initiative that scaled test coverage from 42% to over 65% in 8 months. This shift reduced manual QA effort by 70% and accelerated critical issue resolution by 58%. Cloud Architecture Modernization: Directed the architectural refactoring of 2,000+ AWS Lambda functions into consolidated containerized microservices. This consolidation reduced infrastructure costs by 15% while boosting deployment frequency by 35%. Observability & Performance Strategy: Established SLO/SLI benchmarks and APM strategies (New Relic, Gatling) for Tier 1 applications. These measures eliminated critical bottlenecks, improving system response times by 75% and incident resolution (MTTR/MTTD) by 67%. DevSecOps & Pipeline Integrity: Integrated SonarQube static analysis and automated quality gates (SAST) into the Jenkins/GitLab CI/CD pipeline, successfully driving a 65% reduction in production defects.

Director | DevOps & Cloud Engineering Led strategic transformation initiative, building and scaling a global DevOps organization in the education technology sector. Global Organizational Leadership: Built and scaled a distributed global DevOps organization from 1 to 75 engineers. This strategic expansion, coupled with Agile innovations, drove a 60% surge in operational efficiency and an 80% increase in deliverable throughput. Infrastructure Modernization (Jenkins Refactoring): Led the architectural restructuring of a legacy monolithic Jenkins environment into a scalable, distributed CI/CD system. This eliminated single points of failure and streamlined deployment workflows. Pipeline Automation & Orchestration: Designed a comprehensive CI/CD framework leveraging Docker and GitHub Enterprise. Integrated Jira for advanced pipeline automation, creating a seamless feedback loop between issue tracking and release execution. Strategic Program Delivery: Managed the end-to-end delivery lifecycle for enterprise EdTech solutions. Enforced rigorous production readiness reviews and requirements analysis, ensuring alignment between technical execution and business goals.

Streamlined delivery processes and established metrics-driven DevOps practices in a large financial services environment. • Established strategic partnerships with product owners, operations, and SRE teams, exercising influence across organizational boundaries • Analyzed gaps and implemented KPIs for DevOps services, establishing metrics-driven reporting framework • Enhanced production delivery through strategic process improvements and operational risk management

Transformed release management practices in consumer media and entertainment technology environment. • Improved service delivery and satisfaction rating from 2.5 to 4.5 by right-shoring release and configuration teams • Managed cross-functional teams across DevOps, QA, and Operations Support • Achieved 100% decrease in re-introduction of defects and improved delivery timeline by 70%

Managed multiple strategic programs spanning global operations with IT staff of 14 and $8M budget. • Delivered engineering leadership and project planning oversight for strategic programs • Achieved 99.9% client satisfaction measured in post-delivery surveys

GLOBAL EXPERIENCE - UNITED KINGDOM Various Technical Leadership Roles 2004 - 2011 | Lloyds Banking Group | RBS Global Banking | Toyota | FIS Delivered technical leadership across major UK financial services and automotive organizations. • Implemented governance policies ensuring Change Management best practices (7 R's: Raised, Reason, Return, Risks, Resources, Responsibility, Relationships) • Reduced time to production environment by 45%, packaging and deployment by 25%, production outages by 35%, and increased project productivity by 12% • Implemented full product development lifecycle management using Rational tools (RequisitePro, ClearCase, ClearQuest) with RUP methodologies Skills: Change Management · SCM · Release Engineering · Governance & Compliance · Rational Tools

GLOBAL EXPERIENCE - UNITED KINGDOM Various Technical Leadership Roles 2004 - 2011 | Lloyds Banking Group | RBS Global Banking | Toyota | FIS Delivered technical leadership across major UK financial services and automotive organizations. • Implemented governance policies ensuring Change Management best practices (7 R's: Raised, Reason, Return, Risks, Resources, Responsibility, Relationships) • Reduced time to production environment by 45%, packaging and deployment by 25%, production outages by 35%, and increased project productivity by 12% • Implemented full product development lifecycle management using Rational tools (RequisitePro, ClearCase, ClearQuest) with RUP methodologies Skills: Change Management · SCM · Release Engineering · Governance & Compliance · Rational Tools

GLOBAL EXPERIENCE - UNITED KINGDOM Various Technical Leadership Roles 2004 - 2011 | Lloyds Banking Group | RBS Global Banking | Toyota | FIS Delivered technical leadership across major UK financial services and automotive organizations. • Implemented governance policies ensuring Change Management best practices (7 R's: Raised, Reason, Return, Risks, Resources, Responsibility, Relationships) • Reduced time to production environment by 45%, packaging and deployment by 25%, production outages by 35%, and increased project productivity by 12% • Implemented full product development lifecycle management using Rational tools (RequisitePro, ClearCase, ClearQuest) with RUP methodologies Skills: Change Management · SCM · Release Engineering · Governance & Compliance · Rational Tools

GLOBAL EXPERIENCE - UNITED KINGDOM Various Technical Leadership Roles 2004 - 2011 | Lloyds Banking Group | RBS Global Banking | Toyota | FIS Delivered technical leadership across major UK financial services and automotive organizations. • Implemented governance policies ensuring Change Management best practices (7 R's: Raised, Reason, Return, Risks, Resources, Responsibility, Relationships) • Reduced time to production environment by 45%, packaging and deployment by 25%, production outages by 35%, and increased project productivity by 12% • Implemented full product development lifecycle management using Rational tools (RequisitePro, ClearCase, ClearQuest) with RUP methodologies Skills: Change Management · SCM · Release Engineering · Governance & Compliance · Rational Tools