Jay Clark

Led enterprise IT strategy and operations for Asset Protection and Security Platforms as a senior executive reporting to VP-level leadership, directing a global hybrid team of 12 and serving as a trusted strategic advisor to C-suite executives across Fortune 250 retail operations. -Owned the global strategy, deployment, and optimization of enterprise-wide asset discovery and security visibility platforms -Unified Visibility: Architect a "single pane of glass" view of the entire digital estate—including cloud workloads, endpoints, mobile devices, IoT, and operational technology (OT). -Lifecycle & Capital Planning: Lead long-term planning for platform evolution, ensuring tools scale efficiently, minimize software spend overlap, and maximize return on investment (ROI). -Authoritative Asset Inventory: Maintain an authoritative Configuration Management Database (CMDB) with highly accurate ownership, classification, and risk attribution data. -Data Hygiene & Automation: Implement intelligent automated workflows, data de-duplication, and cross-platform integrations via APIs to ensure asset data is trustworthy and actionable. -Assurance & Evidence Collection: Served as the technical lead for external assurance and compliance audits (e.g., ISO 27001, SOC 2, HIPAA, GDPR, or federal frameworks), providing automated, defensible proof of asset compliance. -Risk Heatmapping: Translate asset vulnerabilities and configuration gaps into business risk heatmaps for executive leadership and board-level reporting.

Directed enterprise IT operations for a Fortune 250 organization, ensuring scalability, regulatory compliance, and resiliency across mission-critical global systems. Improved service delivery through proactive monitoring, incident reduction strategies, and process standardization. • Led enterprise IT asset and lifecycle governance, improving capital and operating spend while aligning infrastructure investments with long-term business strategy. • Strengthened cybersecurity posture through encryption standards and enterprise data-protection frameworks. • Championed automation and infrastructure modernization initiatives to improve uptime and reduce operational cost. Key Achievements • Achieved a 15% cost reduction and 32% productivity increase through initiative-taking infrastructure optimization. • Reduced system downtime by 20%, resulting in a 15% enterprise-wide productivity gain. • Designed and led enterprise training and compliance programs that increased adoption and reduced operational risk.

• Troubleshoot and resolve hardware, software, and network connectivity issues for on-site and remote employees. • Install, configure, and maintain operating systems, servers, and business applications (SCCM, Enterprise, D365, Azure) • Monitor LAN/WAN performance, manage user access, enforce cybersecurity protocols, and perform regular data backups. • Track IT inventory, manage software licenses, and deploy new computers, printers, and peripherals. • Set up user accounts, business emails, and system access levels for new hires. (Azure, IAM, On-Prem)

Led multi-site IT support operations across 15 states, managing regional teams and delivering consistent service quality. ● Built and developed high-performing IT support teams, focusing on accountability, technical excellence, and customer service. ● Collaborated with banking partners and internal stakeholders to deliver secure, compliant, and scalable support solutions. ● Oversaw service delivery in regulated environments with a strong focus on reliability, security, and customer satisfaction. ● Managed multi-state support operations with ownership of uptime, incident response, and SLA performance ● Maintained SLA compliance rates consistently above 98–99% across financial systems ● Led escalation management for customer-impacting issues, ensuring rapid resolution within SLA targets ● Built scalable infrastructure and monitoring systems supporting high-availability financial services ● Service Delivery & SLA Leadership ● Enterprise SLA Ownership & Compliance Management (98–99%+ attainment) ● SLA Tracking, Dashboards & Real-Time Alerting Systems