Jaycille Joy A.

Customer Support Manager @ MailerLite

Country

Philippines

City

Rodriguez

Industry

Consumer Services

Skill

Customer-focused Service

Experience

Customer Support Manager

MailerLite

2023-1 - Present · 3 yrs 9 mos

Vilniaus, Lithuania

Technical Support Specialist

ChemiCloud

2021-7 - 2023-1 · 1 yr 7 mos

- answering Livechat and tickets in a timely manner - creating follow up tickets for sales concerns - helping customers in finding out and solving website issues - assisting clients with email configuration in their email applications

Technical/Customer Support Specialist

HostPapa

2019-10 - 2021-7 · 1 yr 10 mos

- handling voice, and tickets troubleshooting emails, website, account, dns and domains related concern. - I also help processing order during weekends.

Customer Service Representative/Technical Support Representative

Netregistry

2016-3 - 2019-1 · 2 yrs 11 mos

-Hired as customer service representative for Billing department, after 3 months uptrained for Technical Support post. - Handled voice maximum of 30 calls per day troubleshooting website and emails of customer, can also handle billing, accounts and domains related concern. - Handled chat, maximum of 5 concurrent chats,troubleshooting website and emails of customer, can also handle billing, accounts and domains related concern. - If it is avail for both chat and voice, I usually answers tickets. - awarded as 1 of the best technical support, receive a recommendation for SME position, received awards for complete attendance, perfect QA scores and good customer surveys.