Jayani Perera

- Manage the relationship with the learner once the BD/Salesperson provides the information by company/ entity - From nomination (send the invitation for learners), registration, invitation letters, outlook invitations, kick-off session, purchase of material & labs & vouchers, Azure Pass, upload the information to the platform, coordinate with the trainers the elaboration of pre-post assessments, quizzes, and exam simulations and the upload to the platform - Attend the trainings, controlling access to teams, labs, MS portals, etc. - Assist the trainer and learners during the courses. - Manage learning experience and delivery reporting. - Upload the evaluation surveys and make sure to get the feedback. Eventually, make some calls to evaluate if we met the expectations from the learners. - Manage the open and closing ceremonies including post-event activities (exam preparation, networking activities, counseling of next steps in coordination with the head of learning).

- Maintains a schedule to help organize appointments with the CEO and give necessary advice/reminders on a daily basis and ensure critical meetings are not missed - Handle and prioritize incoming emails, mail and other material along with outgoing correspondence - Act as the point of contact among executives, employees, clients and other external partners - Format information for internal and external communication – memos, emails, presentations, reports and minutes of the meetings - Organize internal and external events - Communicate verbally and in wring to answer inquiries and provide information - Coordinate the flow of information both internally and externally - Provide excellent customer service to all visitors (Including VIPs) and act as the face of the organization to increase organization branding internally and externally - Maintain effective daily operations and make suggestions for process improvements when necessary

- Perform advanced, diversified, and confidential administrative and secretarial support. Handle a wide variety of situations and tasks involving the clerical and administrative functions of the office. - In consultation with the team generate business documentation, including presentation creation and spreadsheet preparation and distribution. - Prepare charts and compile reports as needed and ensure that all files are complete and properly maintained. - Perform administrative tasks based on set procedures, establish and maintain filing systems, categorise and maintain manuals, invoices, manage and co-ordinate travel needs and other source data. - Research information and initiate assigned tasks accordingly. - Coordinate internal and external communications. - Respond to complaints and requests for information and assistance, interpret and explain procedures and policies pertaining to internal inquiries of staff. - Attend and take notes at meetings, coordinate travel arrangements, records of Communication (documents, E-mail) to meet the requirements of the team. - Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

- Respond to email and phone enquiries, sell Al Maha Services and create bookings from walk-in and online channels requests - Check-in customers to the Al Maha Services lounges - Provide support to the Sales Force to ensure increased awareness of Al Maha Services products/services by guiding them on the standard operating procedures and provide sufficient information - Support Sales Manager with administrative, sales and marketing activities related to the Sales Department. - Maintain regular contacts with the travel industry and corporate houses and assist them to their airline needs such as, bookings, confirmations, and special offers. - Update monthly Corporate Productivity update for Sales Executive reference and review, to monitor day to day functioning, adherence to standard operating procedures and provide suggestions on corrective when required. - Deliver exceptional service to customers inside and outside QR along with efficient handling of day-to-day sales related activities - Have a good understanding of regular guest and VIP portfolio and create awareness within AMS team.

- Provides administrative support in a variety of functions to the Chief Executive Officer that are focused on increasing the efficiency. - Summarizes, prioritizes, and researches information into a concise and usable format for the executive to review. - Responds to or routes priority or confidential inquiries from external or internal sources with correspondence or other messaging on behalf of the CEO. - Creates or directs creation of reports, charts, budgets and other presentation materials for the executive. - Coordinates high level projects, travel arrangements, and meetings.

- Assist Sales Manager in screening & Prioritizing business activities and tasks. - Corresponding to all inward and outward E-Mails, Faxes & Telephone Calls whilst answering general inquiries from customers. - Coordinate arrangements for Monthly Conferences, Meetings & Field Visits. - Preparing Monthly & Quarterly sales targets, Incentive Claims, Memos, Letters, Sales quotations, Itineraries, Business Presentations & other reports. - Monitoring staff leave of Marketing Representatives’, Area Sales Managers’ and Sales Manager. - Managing medical reimbursements, Field Expenses and other expenses. - Maintaining, filing and distributing documents, reports and other statements.

- Processing customer orders & arrangement of deliveries. - Attending to customer requirements & complains. - To coordinate with stores & look into purchasing requirements. - Processing customer quotations & sales invoices using Sage Peach Tree Accounting Package - Secretarial work as a personal assistant to the MD - Attending to promotional activities of company products.

- Strategic Management and Marketing - Destination Management - International Tourism Policy and Development - E-Tourism and Social Media - Advanced Research Methods - Organisational Behaviour in International Contexts

- Strategic Marketing - Tourism Policy and Planning - Organizational Behaviour and Performance - Technology in the Tourism and Hospitality Industry - Tourism and International Development - Researching Tourism and Hospitality Management