JayaKumar R

• Led cloud migration for 10+ enterprise clients, increasing deployment efficiency by 30%. • Delivered IT infrastructure modernization, improving system uptime by 99%. • Provided actionable business insights using Salesforce and Power BI, enabling executive-level decisions. • Coordinated multi-tower, multi-region transitions with Project Managers, VPs, and customers, reducing friction by 20%. • Achieved 95% on-time project delivery through early risk mitigation and proactive planning. • Embedded project documentation and lessons learned for future improvement and audit readiness. • Mentored teams, promoted best practices, and drove a culture of continuous improvement.

• Administered a $2M budget, optimizing forecasts with 98% accuracy. • Improved operational readiness by 40% through streamlined handovers. • Conducted stakeholder training and ensured alignment on scope changes and execution plans. • Mitigated critical risks during service transitions, ensuring business continuity.

• Produced executive-level project reports and implemented innovative solutions through R&D. • Bridged the gap between concept and execution for technical deployments and transition initiatives.

• Led Verint V15.2 Cloud migration, overseeing testing, rollout, and user training. • Boosted support satisfaction to 97% and enhanced compliance by 40% via improved patching. • Mentored junior staff and improved first-contact resolution by 25%.

• Provided Tier 2/3 support for escalated incidents, reducing resolution time by 30%. • Collaborated with InfoSec and Risk teams to identify and prioritize cybersecurity risks. • Integrated risk mitigation strategies into project planning and implementation.

Handled critical incidents and escalations from enterprise clients across APAC markets, ensuring timely resolution and adherence to SLAs. Conducted remote diagnostics, log analysis, and root cause investigations using tools such as Wireshark, SQL, and Linux/Windows command-line utilities. Collaborated with regional project managers and delivery teams during solution rollout phases, providing post-deployment support and stabilizing environments.

Played a lead support role during the Enterprise solutions with Verint application upgrade, supporting integration with Avaya and Cisco voice infrastructure. Worked closely with engineering, QA, and product teams to troubleshoot, replicate, and resolve software and infrastructure issues. Supported compliance and upgrade efforts, including patch deployments, version compatibility checks, and change management coordination. Facilitated knowledge transfer, product training, and technical documentation for both clients and internal teams.