jay walker

customer success

About

I grew up in Colombia, Venezuela, and Brazil, and the US since 2006. My life is guided by music, culture, and technology.

Country

united states

City

minneapolis

Industry

music

Skill

community outreach, teaching, event planning, microsoft excel, logic pro, ableton live, nonprofits, volunteer management, adobe illustrator, adobe photoshop, adobe premiere pro, emacs, dragon dictate, unix, html5, css, javascript, web audio api, node.js, amazon web services, quartz composer

Experience

customer success

conservis

2016-2 - Present · 10 yrs 8 mos

* UI Automation * Data entry and web forms * Technical translation and interpretation * Spanish * Understanding of the agriculture business and support * Product training development * Conservis is an Enterprise Agriculture Management Software platform that manages, traces, and tracks agricultural operations.

bilingual consultant

pnc

2013-1 - 2013-8 · 8 mos

* Spanish calls in core services, loans, sales, online banking, business banking, and other areas * Reached top 6% of call center rankings within the first month and maintained 100% scores on quality * monitoring and scoring upon completion of service

teaching assistant special education

eastern heights elementary school

2012-2 - 2012-6 · 5 mos

* - Experience with autism, academically challenged, and disabilities * Tutored daily one on one and in groups * Behavior monitoring and redirection * Recognized for "Above and Beyond" achievement

multicultural communities in action- guadalupe alternative programs

americorps

2010-9 - 2011-9 · 1 yr 1 mo

* - Tutored high school students primarily aged 2025 * Taught daily in Telecommunications, Math, English as a Second Language, and more * Job and college applications coach * Designed a longterm college applications plan for the completion of the MMEP College * Connector Initiative Certification. To be implemented the following year.

visits program admissions ambassador

st. olaf college

2006-9 - 2010-2 · 3 yrs 6 mos

* Coordinating visitor schedules, leading admissions meetings, special events and programs, campus tours * - Liason between professors and visitors * Restructured the admissions visits system for consistency, ease, professionalism

keyboards and production instructor

sunburst school of music

2014-1 - 2016-1 · 2 yrs 1 mo

Keyboard and audio recording instruction for all ages, and coaching on general musicianship, stage presence, image. - Created a digital music program combining audio production and synthesis as well as animation and visuals.

Education

st. olaf college

composition

2006-1 - 2010-1 · 4 yrs 1 mo

Portuguese Language Group 2008-2010 Founder St. Olaf Choirs, Jazz Band, 2006-2010 Keyboards The Walker Brothers Band 2007-2011 Founder -Received an entrepreneurial Finstead Grant of $3000 -Featured in the 2010 “Welcome to St. Olaf ” CD Activities and Societies: The Walker Brothers- Keyboards, vocals, songwriter