Jay Slabe

-Assisted with and advised on move of full ERP system (Great Plains to Business Central 365 (Mircosoft) -Developed and troubleshot new processes. Accustomed to working across multiple departments to develop processes and solutions that suit all parties. -Reviewed and processed purchase requisitions, quotes, orders and requests. -Developed an easily searchable and referenced database to store purchase related documents. -Developed positive relationships with suppliers, third party manufacturers, and logistics partners; negotiated supplier agreements, costs and terms suitable to company objectives. -Monitored and expedited key purchase orders and materials as needed by supply plan. -Coordinated international and domestic transport of company goods and supplies. Negotiated and maintained relationships with forwarders, brokers, warehousing and other logistical partners as needed for company objectives

• reviewed applications for project expense claims, payment requests, and other various support requests for initial compliance with university/agency policy • assisted in ethics compliance review and administration of Subject Fee Cash Advances • processed initial entry for human resources manual job forms • ensured accurate and rapid data entry for multiple tasks, including transactions, form and project information, job data, expense claims, statistics, and budgets. • communicated policy and procedural requirements for requests for project support to clients in an approachable, accurate manner • collaborated with senior administrators to troubleshoot, problem solve various project issues to come to solutions that met both with university/agency requirements and client needs. • trained and coached other Project Support Administrators on all tasks required of the position. Exercised time management skills in assisting other Project Support Administrators while ensuring my own tasks were complete. • wrote up procedural and job statistic reports to managers and senior administrators upon request. Provided prompt feedback on new procedural implementations and collaborated with management and senior administrators to troubleshoot as needed. • created procedural guidelines for training and management purposes. • programs used: PeopleSoft, Microsoft Office Suite, Sharepoint, Windward

• communicated technically difficult and sensitive information over the phone in a manner that informed callers of important financial issues while maintaining professional empathy • rapid and accurate data entry, data management, and communication to team leads, tax centres, and resource officers • interpreted statements of account, accounting history to trace sources of balances, payments • calculated interest, penalties, and communicated requirements to pay in a way that met client understanding • researched and interpreted technical guides, tax law, as well as government websites to assist with caller questions in a timely manner • maintained a high standard of personable customer service • programs used: TSAD, T1Case, Mainframe, SPS, myKey, Microsoft Outlook, OneNote, Word

• established and maintained parent and community connections through community outreach, recruitment drives, and local events • oversaw training program, ensured that national training objectives were met while negotiating with community members to met local needs and desires. • taught aviation topics to students aged 15-18 for the pilot scholarship program. Conveyed technically complex material in a way approachable for students at varying comprehensive levels. Mentored students aged 12-19 in citizenship, leadership, and general career development. • effectively managed time to coordinate training weekends and events. Organized locations, supplies, volunteers and other community resources. • programs used: Fortress, Microsoft Outlook, Access, Word, Powerpoint, Excel

• customer relations service over the phone, in writing, and in person. Served both as a guest services telephone operator as well as guest escort • monitored and recorded park population density based on standardized scale. Drafted and released yearly density report for Wayfinding program. • data entry in excel, communicated daily reports to team manager **This position was during the summer months only (June-August) of the term indicated (2012,2013,2014)