Jay Ralph Academia
Team Leader – Technical Support @ JAV Resource Corporation
About
Registered Electrical Engineer with 8+ years of experience across electrical maintenance, drydock operations support, and technical leadership in solar inverter systems.I progressed from hands-on electrical engineering roles into technical support, where I took on senior-level responsibilities and eventually moved into leadership as a Team Leader. I currently lead a team of engineers, manage escalations, and drive training and performance improvements.My experience includes advanced troubleshooting of inverter and battery systems, handling critical technical issues, mentoring engineers, and conducting technical interviews. I also have a strong background in electrical maintenance, motor overhauling, and ISO compliance through internal auditing.Core strengths:• Technical troubleshooting & root cause analysis • Team leadership, coaching & performance management • Solar inverter & battery systems support • Training development & onboarding • Electrical maintenance & drydock operations support • ISO 9001, 14001, 45001 compliance I’m open to opportunities in technical leadership, engineering, and support operations where I can contribute both technically and strategically.
Philippines
Subic
Shipbuilding
Engineering, Electrical Industry, Electrical Engineering, Electrical Maintenance, Root Cause Analysis, Battery Management Systems, ISO Standards, Coaching & Mentoring, Preventive Maintenance, Team Leadership, Troubleshooting, Solar Systems
Experience
Team Leader – Technical Support
JAV Resource Corporation
Team Leader – Technical Support (Growatt Systems) Mar 2026 – Present Lead a team of technical support engineers handling inverter and battery-related concerns Manage escalations and resolve complex technical issues Monitor KPIs, workload distribution, and team performance Conduct technical interviews and evaluate candidates Lead onboarding and technical training of new hires Provide coaching, mentoring, and performance feedback Drive process improvements and improve support efficiency Acting Team Leader – Technical Support (Full Responsibilities) Aug 2025 – Feb 2026 Performed full Team Leader responsibilities prior to formal promotion Managed team operations, escalations, and performance tracking Conducted interviews and supported hiring decisions Mentored engineers and delivered coaching sessions Led onboarding and technical training of new team members Assistant Team Leader – Technical Support Mar 2025 – Aug 2025 Acted as first escalation point for complex technical concerns Mentored junior engineers and conducted coaching sessions Assisted in onboarding and technical training Supported KPI tracking and SLA compliance Technical Support Engineer (Senior-Level Functions) 2022 – 2025 Provided troubleshooting for solar inverter and battery systems Diagnosed faults using logs, error codes, and system data Acted as senior resource for escalated cases Supported junior engineers and knowledge sharing
Team Leader - Technical Support
Growatt New Energy
Team Leader – Technical Support JAV Resource Corporation · Full-time Nov 2022 - Present · 3 yrs 6 mos Team Leader – Technical Support (Growatt Systems) Mar 2026 – Present Lead a team of technical support engineers handling inverter and battery-related concerns Manage escalations and resolve complex technical issues Monitor KPIs, workload distribution, and team performance Conduct technical interviews and evaluate candidates Lead onboarding and technical training of new hires Provide coaching, mentoring, and performance feedback Drive process improvements and improve support efficiency Acting Team Leader – Technical Support (Full Responsibilities) Aug 2025 – Feb 2026 Performed full Team Leader responsibilities prior to formal promotion Managed team operations, escalations, and performance tracking Conducted interviews and supported hiring decisions Mentored engineers and delivered coaching sessions Led onboarding and technical training of new team members Assistant Team Leader – Technical Support Mar 2025 – Aug 2025 Acted as first escalation point for complex technical concerns Mentored junior engineers and conducted coaching sessions Assisted in onboarding and technical training Supported KPI tracking and SLA compliance Technical Support Engineer (Senior-Level Functions) 2022 – 2025 Provided troubleshooting for solar inverter and battery systems Diagnosed faults using logs, error codes, and system data Acted as senior resource for escalated cases Supported junior engineers and knowledge sharing
Electrical Engineer
Keppel Subic Shipyard Inc
Electrical Engineer Keppel Subic Shipyard Inc. | May 2017 – May 2022 Led a team (supervisor and electricians) for electrical operations Maintained electrical equipment used during drydock operations Performed motor overhauling, testing, and preventive maintenance Conducted troubleshooting and root cause analysis Ensured compliance with safety and operational standards Additional Role: Internal ISO Auditor Conducted audits for ISO 9001, 14001, and 45001 Identified process gaps and implemented corrective actions
Education
Columban College - Olongapo City
Electrical/Electronics Equipment Installation and Repair, General
Jay Ralph Academia's Contact Information
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