Jay Lamayo-Dormido

Todd Legal Search Inc. is your steadfast partner in providing top-tier talent solutions. As an executive search firm specializing in attorney placement, we are committed to helping our clients add exceptional talent to their teams and assisting lawyers reaching their professional goals.

HIKINEX is a scalable, people-powered, tech-enabled solutions provider, helping you drive revenue and optimize operations. Our goal is to help companies scale fast and drive profit. We leverage U.S. and OffShore resources to provide superior support services at a fraction of the cost. We excel in the following key verticals: - CX (Customer Experience) - SOS (Sales Outsourcing Solutions) - RPO (Recruit Process Outsourcing) - eDiscovery Staffing (Offshore Project Management and Data Technicians) - BackOffice Support (Accounting, AR / AP, Executive Support and Administration) www.Hikinex.com www.Hikinexworkforce.com (eDiscovery) Scale Fast, Drive Profit – You CAN do both with HIKINEX!

Responsibilities: Supported clients from boutique to multinational companies through outbound calling and appointment setting while reaching out to various channels such as LinkedIn Connect, Email, InMail, SMS, and Voice Messages.

Responsibilities: Cold calling and setting appointments with CEOs, VPs, Directors, and other C-level Executives to provide services such as Learning and Development Consulting, an Online Learning Platform that delivers personalized training and high-value content/customized content solutions, and Recruiting and Staffing.

Responsibilities: Make phone calls to homeowners and ask if they would like to sell their property and set up a scheduled time for our sales agent to talk.

Responsibilities: Specialize in the medical field where the main task is to call patients who want to avail a check up to a chiropractic doctor. Set up an appointment about any date a patient wants to book.

Responsibilities: Teaching English from beginner to adult levels

Customer Service Representative - Technical Support Representative Responsibilities: Handle customer inquiries about account, complaints, and technical concerns especially for phone, internet, cable, and home security services. Troubleshoot equipment, set up technician’s appointments, and process shipments are some of the basic tasks. Customer Service Representative - Billing Specialist Responsibilities: Discuss charges, payment returns, schedule a payment online, proration, billing date, billing cycle, and process refunds. Offer ala carte services, channels, provide basic information about outages, promotional rates, and account information. Customer Care Support - Retention Department Responsibilities: Process change of services such as upgrading, downgrading, and side grading packages to keep customers. Include change or move of service address and provide discounts, payment extensions or arrangements, and handling cancellations and objections. Highlight benefits and advantages of products as saving attempt for customers.