javion sharp

* Answered phone calls to assist members with their password reset, or registration identification. * Supported the member by providing them with the email or fax number to their health care provider. * Responded to member inquiry regarding required documentation to obtain incentive points. * Directed the members to the correct website to register online for the Wellness Program. * Generated up to ten bi-weekly reports for account manager review to measure membership participation. * Authorized to view escalated tickets assigned to management and redirected them to account managers, and business analysts.

* Managed the daily operations for the health club and opening of aquatic spaces. * Perform all pool operator tasks such as, measuring chemical properties an measuring the pressure in the pool pipe lines. * Generated a weekly pool staffing schedule to ensure member safety and support. * Daily member interaction to ensure their needs were met and maintained optimal customer satisfaction. * Maintained annual CPR and First Aid recertification.

* Introduced to the rules, regulations, and expectations of the agency. * Educated about Maryland state laws to protect and serve. * Patrolled and participated in the maintenance of the academy grounds. * Team collaboration to ensure successful completion to become a police officer.