javier carranza

Provide level-3 application support for Revenue Management Application. Assist vendor and feeder systems in the routing of files through a centralized server to 3rd party vendors, hospitals, business offices, and other feeder systems, Also responsible for the research/obtaining/processing missing files; ensuring files were properly routed to the appropriate destinations. My role also includes providing network, hardware, and software support for the client community including troubleshooting and resolving problems regarding LAN/WAN issues, application issues, FTP connection issues, Security issues, iSeries devices, desktop issues, and PCs in the Windows environment.

Maintained and reported environmental field incidents to Occupational Safety and Health Administration (OSHA) on behalf of Senior Staff. Provided all sensitive material to Law Dept., to help build accurate court cases. Was responsible for 25 computers on our floor for updates, routine maintenance, and upgrades. Installed software and configured network mappings to servers.

Involved in the deployment of Altiris Helpdesk Solutions for new customers, setting up the client as well as structure developing by creating Validation Rules, Incident Rules, Routing Rules, Notification Rules, Task, and E-Mail Inbox Filters to meet customer needs. Responsible for insuring that daily SLA's are met. Provide detail reports to Senior Staff member of Helpdesk daily targets. Help implement procedure for quicker resolution with minimal impact to both user and company. Revise and create detailed documentation for both technical and user level use.

* Relocated to Dallas and became one of four technicians for this RIFD enterprise solutions company that primarily provided wireless access for commercial gates and other similar vehicle entry requirements. Responsibilities included: * Troubleshot network video equipment over the phone and provided step by step installation of products. * Implemented new Return Material Authorization (RMA) procedures that saved the company over $100,000 in product material and shipping costs. * Maintained all Senior Management computers and reported updates, upgrades and software use of products.

Enlisted in Army in 1990 not long after high school graduation and after initial training served with the Infantry as a Communication Specialist for two years in Kuwait during the Gulf War. Upon returning to the U.S. was accepted to become an Airborne Ranger and commanded an elite team of 12 soldiers in classified offshore missions. Communication Spec. Responsible for the daily service and testing of all communications equipment. Maintained a 98% working accuracy of all Technical Equipment during Gulf War. Managed an Elite Team of 12 soldiers to execute tactical maneuvers in a safe but effective manner. (Details of Technical Equipment or detailed specific job functions are classified; therefore cannot be disclosed unless first approved by the Department of Defense.)

* When previous employer relocated to Houston, joined this IT outsourcing company as one of the senior desktop engineers among 75+ technicians serving 125 clients, all of whom had 80+ users. Responsibilities included the following: * Serviced multiple client accounts with 100+ users. * Primarily was on-call 24/7 for support/maintenance on client servers, WatchGuard firewalls, wireless access points, routers, cable modems, laptops and desktops. * Provided weekly on-site preventative maintenance. * Checked servers for errors, cleaned out drives, installed hardware, installed new software and updates for previously installed software and visited with users to make sure their laptops and desktops were running accurately.

Describe the challenges and solutions for desktop and device management in an enterprise environment. Deploy Windows 10 Enterprise desktops. Manage user profiles and user state virtualization. Manage Windows 10 sign-in and identity. Manage desktop and application settings by using Group Policy. Manage data access for Windows-based devices. Manage remote access solutions. Configure and manage client Hyper-V. Manage Windows 10 devices by using enterprise mobility solutions. Manage desktop and mobile clients by using Microsoft Intune. Manage updates and endpoint protection by using Microsoft Intune. Manage application and resource access by using Microsoft Intune.

Achieved 3.8 GPA while continuing after first semester to carry a full semester course load in night school while working fulltime at Halliburton.