javarr terrell

* Provided exceptional Customer service by meeting all Customer demands as they relate to more complex inquiries, with the support of more experienced personnel * Trained and act as a mentor to new Tellers * Assisted Head Teller or Assistant Head Teller with daily duties as directed by management * Performed advanced transactions services, including foreign exchange, Bank Secrecy Act (BSA) search and reporting * Balanced Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary * Adhered to safe deposit box procedures/ operations and guidelines * Established and solidified Customer relationships by providing legendary Customer Service

* Greeted and provided excellent customer service while obtaining maximum sales results * Assisted in floor moves, merchandising, display maintenance and housekeeping * Processed and replenished merchandise and monitor floor stock * Provided guidance to customers searching for merchandise in store and via telephone * Operated the cash register to conclude sales and refunds * Reconciled cash within the register at the beginning and end of the shift * Resolved customer complaints

* Provide exceptional Customer service * Provide leadership, conflict resolution, process improvement and communication to the Teller line Coach team members on identifying sales opportunities and referring Customers to appropriate Store Employees Process client transactions such as deposits, withdrawals, book transfers, wire transfers, loan funding, advances and payments * Assist clients by phone, email and in person with account inquiries & other transactions * Navigate through accounts, check image systems, etc. to answer client questions * Work with internal departments to confirm and update client information Assist in audits: account maintenance, teller audits, cash audits, etc. * Process account closing as requested * Order ATM cards and process Instant Issue request cards as needed and submit Travel Notification forms * Process Stop payments and Stop Payment releases as requested * Process and respond to emails or inquiries from Online Banking, Call Center and other Deposit Services Departments * Perform duties & responsibilities specific to department functions & activities

prepared for a leadership position in a wide variety of human services settings, such as childcare, eldercare, substance abuse, counseling, community affairs and law.

Encompassed intensive classes in acting, design, and theater arts training.