Jatin Shishir Deshpande

Heading Customer Services department of Pune region

Working as senior executive -distributor customer services in Pune.  Handling customer service desk (Front office) & providing assistance to distributors walking in to the office.  Handling escalations & resolving them.  Assisting Amway distributors to grow their business.  Providing information on various Amway products services.  Handling other locations from ROMG like, Aurangabad, Nanded, Solapur, and Kolhapur & Goa.  Conducting Product expo & venue sales & other events at different locations to promote Amway product & services & to generate sales.  Co-ordination with different departments of Amway for smooth functioning of processes on daily basis.  Have handled Pune ADC’s warehouse activities from Jan’14 to March’14 effectively without having knowledge on the activities carried out.  Co-ordination with external government organizations like FDA & Police commissioner officials, corporation officials, Shop act departments & other operations in context with legalities involved in carrying out various activities for Maharashtra region.  Have active participation in various social activities arranged by Amway for service partners.  Coordinating for International trips for Amway Distributors, assisting them in ticketing & visa processing.  Handling office operations in day to day business.

 Making outbound calls to collect insurance details for Workman’s compensation claims for corporate employees.  Process insurance claims.  Achieving given targets.  Communicating with doctors, hospitals, pharmacies within United States to get the medical details which is useful to process claims.  Updating myself with all the workman compensation acts useful to process insurance claims

Worked for Travelocity as an Air ticketing agent in re-issues dept.  Taking inbound calls for customers wanting to reserve air tickets with different airlines  Giving options to customers for flights available to serve them better.  Canceling & Re-issuing the old tickets  Updating myself with the policies & terms & condition’s of all the airlines companies.  Achieve given quality targets

 Taking inbound calls for household finance corporation (HSBC undertaking)  Providing Loans to HSBC customers in UK  Collecting payments for Loan accounts from customers  Providing different options to customers for repayment of their loans  Communicating with all the HSBC branches within UK to Help & serve customers better.  Serving customers with utmost priority  Updating team stats at the end of the day & keeping track of loan cases on a weekly basis.

 Taking inbound calls for household finance corporation (HSBC undertaking)  Providing Loans to HSBC customers in UK  Collecting payments for Loan accounts from customers  Providing different options to customers for repayment of their loans  Communicating with all the HSBC branches within UK to Help & serve customers better.  Serving customers with utmost priority  Updating team stats at the end of the day & keeping track of loan cases on a weekly basis.

 Marketing & selling of General insurance products to individuals & corporate clients  Providing after sale service to the existing clients  Processing insurance claims  Had strong client base such as Sudarshan Motors ( Honda Dealer ,Nagpur ), PIX Transmission Ltd (Manufacturing Industry Belts , Hoses for industrial use ) All India Reporters (Book Publisher Firm Nagpur ) Ankur Seeds Pvt Ltd ( Agriculture product manufacturer of seeds & fertilizers ) & loads of individuals clients  Conducted seminars at a corporate client’s office of insurance products to spread awareness of the insurance within individual employees.