Jason Manns

Accuserve (formerly Code Blue) is an industry leading claims management provider with proprietary technologies and full scale customizable services offerings that reduce claim cycle times, decrease severity and improve the customer experience. Including an unprecedented home and business claim restoration and reconstruction process working alongside a national contractor network that return policyholders to pre-loss condition in the fastest and most efficient manner. Responsible for overseeing the operations of the company to deliver strong financial results. This includes designing and implementing business strategies that improve operating income and reduce expense while establishing practices that encourage leadership effectiveness, employee engagement and promote client experience. Increased revenue through strategic initiatives: the creation of new profit lines of business, scaled insurance clients and expanded contractor networks. The development of industry leading digital virtual inspection strategies provided solutions for policyholders, carriers and contractors. Led the transformation of organization through technology innovations, modernized operating systems, moved operations from office locations to virtual and introduced strategies that reduced expenses which improved EBITDA. Developed technology changes with automated client rules that improved payment accuracy and reduced rework. Standardized accounts receivable process with defined roles. Featured on the cover for a feature article in the March 2020 edition of FinTech magazine. https://www.fintechmagazine.com/magazine/fintech-magazine/march-2020 Active in advisory boards throughout industry.

Broad companywide decision-making responsibilities as an Operating Committee Officer and Chief Claims Officer at Ameriprise Auto & Home Insurance. Responsible for all claim functions. Included partnering with actuary, product, and finance to deliver strong financial results. Led strategic transformation from 500 to 700+ employees handling $910M in annual indemnity with an operating budget of $122M. Included the focus on continually improving people, process and technology in the organization. Collaborated with pricing and underwriting to create a product management strategy based on state specific performance that decreased auto loss ratio by 15 percentage points to drive a profitable auto line of business while sustaining a 88% policy renewal rate. Introduced virtual staffing strategy that allowed high performing employees to work from home and a hire the best candidate regardless of location approach. Translated to 25% virtual staff in 20 states not previously staffed. Included the replacement of a regional claim operating model with a line of business reporting relationships model to support effective change management and drive operational effectiveness. Developed ongoing employee communication plan and leadership coaching activities that improved employee engagement (how people feel about the way things get done) from 75% to 80% favorable and leaders’ effectiveness (how people achieve their goals, function together and adapt to change) from 78% to 83% favorable. Created companywide data advancement with analytics and a reporting structure that tied each organizations performance to financial outcomes and changed the culture to data-based decision making. Active in advisory boards throughout industry.

Responsible for leading the personal lines organization and commercial lines field organization. Included partnering with actuary, product, and finance to deliver strong financial results. Responsible for the auto, casualty, workers comp and property claim line of businesses. Responsible for the commercial line claim field organization and for call center operations. Led operations for the handling of personal lines and commercial lines claims with $550M in annual indemnity. Developed the strategic initiatives and focus on continual process improvement to reduce cycle times and improve customer satisfaction. From 2007 to 2013, home claim cycle time (open to last payment within 5 days) improved from 24% to 44% with customer satisfaction (CSI) at 95%. Collaborated with product management to improve underwriting losses in 2007 and 2008 to that of sustainable underwriting profit in personal lines with combined loss ratios in the 97% to 98% range throughout my tenure. Developed independent agent programs (key account liaisons) for personal and commercial lines with underwriting that improved agency to insured relationships and policy retention. Agent claim satisfaction improved from 3.8 to 4.5 on a five point scale. Active in advisory boards throughout industry.

Corporate Claims & Operations Manager - Responsible for the management and development of large scale personal lines operations. Responsibilities included a unique mix of operational leadership, claims management and product development with roles in companywide decision for the auto and special lines agenda. Corporate Auto Manager - Responsible for the development and implementation of companywide best practices for auto claims. Corporate Special Lines Manager - Led the enhancement of boat, recreation vehicle, and motorcycle products to include additional coverages and expanded underwriting guidelines which generated $200M revenue on an existing $1B book with combined loss ratios in the mid 80%’s. Responsible for the development and implementation of companywide best practices for special lines claims. Managed operations for the $30M capital investment venture in Powersports. State Manager - Responsible for the general management of auto, boat, recreation vehicle, & motorcycle business. Improved profitability with operational effectiveness approach that decreased the combined loss ratio on watercraft 20 points (102.18 to 81.96) and recreational vehicle 3.1 points (80.02 to 76.93). Corporate Training Manager - Key player in the opening of 3rd Corporate training center. Responsible for leadership over auto and special lines training. Led the implementation of the 1st wireless operating system technology that reduced cost per student in three training centers.