Jason Kelton

Responsible for leading security initiatives to provide secure corporate and customer services to the global organization. Specific responsibilities have included leading; global SOC, Identity & Access Management, security engineering, security architecture and cloud security teams. - Recruited key leadership talent to support vision of "security enablement" - Led the launch of multi-site "follow-the-sun" SOC (training, facilities planning, integration) - Established Enterprise Identity and Access Management strategy and roadmap to tackle technology debt, capability limitations and ultimately address inherent risks of disparate identity management practices - Led the Security Engineering and Architecture through a corporate merger, unifying; people, technology and processes across the combined organization - Established Cloud Security program focused delivering secure enterprise modernization efforts, including; modernization of security capabilities, security role migrations and integration within the DevOps cloud platform teams

Served as enterprise leader for global NOC, service monitoring, change management and break-fix support (network and server) teams. Responsible for end-to-end support of all customer facing and business critical platforms and infrastructure. - Completed planning and execution of reorganization and consolidation of global NOC - Standardized processes and established service availability executive and weekly reporting - Headed change management and emergency change approval boards - Delivered service health / reliability reporting (weekly, monthly trending and executive reporting) - Implemented critical incident management and problem management program - Strategic ownership and execution of operational monitoring and health reporting - Led break-fix support organization (Unix, Windows & Network) - Completed consolidation and integration of disparate corporate NOC's - Implemented follow-the-sun NOC through build-out and expansion of International team Total span of control: 168 (5 direct leaders)

Served as leader for middleware integrated services across Global Technology Services, supporting all critical customer-facing and internal web technologies. Included consumer and commercial customer platforms, bank customer servicing applications and critical back-office services deployed globally. - Support of .NET and Java platforms / technologies deployed across WebSphere, IIS, WebLogic and JBoss - Owned architectural design of high availability customer-facing service platforms, working with data and business owners to evolve and mature processes to meet high availability needs - Provided support for maintenance and application upgrades

Served as leader of the middleware support group for iSolutions division, providing support for customer-facing internet platforms. - Build automation and deployment of consumer credit management websites - Installation and configuration of web technologies (North America and United Kingdom) - Architecture and design of high-availability internet facing sites supporting >1m users - Led break-fix support for all technology issues (24x7) - Worked with internal business partners on reducing time/complexity of new service setup - Supported global integration of Consumer and Commercial platforms

Served as leader in the NOC responsible for 24x7 support of all customer and internal facing business-critical applications. - Support of 24x7 credit card authorization network (~12 million authorizations and ~350,000 batch settlements per day) and Merchant Management system - Responsible for merchant settlement processing (front end and back end) for merchant funding - Implemented ITIL service management framework for service operation - Established SLA's and SLO's service achievement tracking, trending and reporting - Direct liaison with critical suppliers for break-fix and strategic planning of major changes - Partnered with customer-facing account management team on customer impact reporting (critical incident broadcast and situation updates)

Served as SME technical support for high-availability North American merchant acquiring authorization platform. - Production support of authorization platform (break-fix and ad-hoc service requests) - Production release management (technical planning, coordination and execution of staged code migration with zero downtime) - Automation of scheduled jobs (shell scripting, Perl) - Strategic planning of platform upgrades and enhancements - Support of internal customer data request (SQL scripting and shell scripting)

Provided technology support for business critical systems (internal and customer-facing) and end users. - Supported Data Center site migration (server compute, network and end user migration) - Provided operational support for critical business systems (merchant terminal download servers, Merchant Management System, NICE call center recording service, network, server) - Created automation of routine job scheduling and health / availability checks - Provided end user support (Windows desktop, network)

Varied-length contract positions providing technology support services. - Hardware installation and maintenance (end user compute and network) - End user compute installation and support

Responsible for end-to-end technology delivery and support of user, network and server compute. - Supported Data Center site migration (cabling, server compute, network infrastructure and end-user migration) - Network Administrator (Cisco, cabling) - Server Administrator (Novell Netware, Windows, Unix, disk storage array, backup, email admin) - Mainframe operations (system backup, production releases) - Data Center management (equipment installation/configuration, cable management, data center design for cooling distribution) - Developed host backup inventory system for physical backup tracking/rotation (C++) - End user compute support 250+ Users