jason mclean

consultant

About

I am a technology minded artist who desires to break things improve them and reverse engineer them.

Country

united states

City

portland

Industry

information technology and services

Skill

troubleshooting, technical support, active directory, vpn, technical writing, firewalls, access, windows, hardware, help desk support, software installation, software documentation, microsoft office, visual basic, system administration, computer hardware, antivirus, operating systems, networking, customer service, laptops, html, testing, quality assurance, os x, analysis, network security, process improvement, project management, microsoft excel, databases, program management, vmware, linux, data analysis, security, sharepoint, logistics

Experience

principal consultant

it hero consulting

2009-6 - 2012-11 · 3 yrs 6 mos

Onsite and remote PC / MAC repair & support. Android / Iphone software QA.

consultant

ümlaut consulting

2012-11 - Present · 13 yrs 11 mos

I work alongside several local consultants to provide information technology services to Portland small and medium, sized businesses.

phone helpdesk support tier 1 @ providence health and services

providence health & services

2010-7 - 2010-10 · 4 mos

Provided technology support services to 20,000 regional employees at Providence Health & Services. Supporting 180+ software applications ranging from MS Office to proprietary medical applications.

imac technician @ nike world head quarters

siemens

2008-5 - 2008-12 · 8 mos

Assisted with routine technical support for personal computers, hardware, application software, operating systems and connectivity to networks. Assisted in evaluating and testing new software/hardware, and client imaging to meet automation needs. Utilized tools like Active Directory, SMS to push client software and to administer user accounts. Imaged client machines in a PXE environment and configured for VPN access. Assisted in imaging and setup of RETAIL BLADE Point of Sale client machines for Nike retail stores. Assisted routine maintenance of company telephone systems, including phone installation and enhancements, record keeping and routine diagnostic procedures. Tracked all work requests in Service Access, and Clarify Database, Access, EMAIL and or excel.

product support representative @ lacie limited

lacie

2006-9 - 2006-11 · 3 mos

Provided technical support and customer service for LaCie data storage drives. Dealt with policy concerning warranty and out of warranty repair. Tracked user calling with FileMakerPro.

network security analyst

symantec

2005-8 - 2006-5 · 10 mos

Provided technical support and customer service to corporate clients in a fast paced call center environment. Supported Windows core systems, XP, 2000, 2003, NT, and Windows 98, as well as Novell NetWare 6.5. Provided technical support for Symantec Anti virus Enterprise software such as anti virus and firewall, and other corporate security applications.

lab assistant ii

university of oregon

2001-1 - 2005-1 · 4 yrs 1 mo

Provided one-on-one customer service and technical support to faculty and student patrons. Helped maintain a 120+ PC and Macintosh computer lab. Worked in a culturally and linguistically diverse environment comfortably and easily. Promoted from junior to senior position based on interpersonal skills.

qa validation engineer

etech resources

2007-9 - 2008-3 · 7 mos

* Tested and diagnosed hardware and software based on Intel PC platform. * Used EEProm writer to flash test BIOS * Configured OS and installed management consoles to create server client networks for testing * Run tests to track and identify issues or other bugs; forward known bugs to Engineers * Replicate and or debug issues and document. * File bug reports into Tibet reporting software * Build Laptop / Desktop test platforms for validation (32 bit & 64 bit & multiple OS for each platform) * Authored test scripts, and scripted automation for SW & HW Validation. * Tested proprietary and beta software to test and debug products.