Jason Voytechek, CPPA

As the Director for Surplus Sales and Warehousing I lead the fair and equitable asset disposal process for the Government of Alberta and approved organizations (as defined in the Government Organization Act), the warehousing services for Service Alberta and manage the administration of the Abandoned and Seized Vehicle Program (ASVP) for the province. I provide leadership for the teams operating at our three facilities at the Fort Road and Bonaventure Buildings in Edmonton and Highfield Circle In Calgary, on all asset dispossession, market valuations on high valued items, and strategic sourcing of potential purchasers, asset disposal industry research, storage, distribution, asset management and inventory control. I direct and oversee our online applications including our public selling site https://surplus.gov.ab which showcases our Cash and Carry items as well as upcoming Tender, public auctions as well as our flagship Alberta Online Auction. As well as our OSSI and ASVP programs for Internal Government and Contractor use. I direct the customer service brand and culture of the Surplus Sales and Warehousing Department to be focused on unparalleled delivery of service to all of our internal/external clients and contractors to reflect the Government of Alberta values of Respect, Accountability, Integrity and Excellence in everything we do.

As regional coordinator I lead and oversee the surplus sales and abandonned and seized vehicles programs for the southern Alberta Region (Lacombe south to US Boarder). I am tasked with the coordination of workflow, financial budgeting, and forecasting for the region, while also ensuring the best economical return of material no longer required by the province for Alberta's taxpayers. With my strong and extensive customer service background I keep the culture of service at the forefront of our operations making sure the best possible experience for our internal and external customers when utilizing our operation.

Provide exceptional, timely and professional customer service to drilling rig operators where ever I am posted. You want to drill? We'll help you do it! • Direct contact with Rig Managers/Consultants on drill bit type, pricing, billing and delivery. • Liaise with sales staff on pricing, bit types • Internal inventory maintenance • Supply forecasting • Rig location, well site location, drilling activity reporting to Field Representatives

• Oversee general contracts on basement and garage development/renovations • Liaise between homeowners and contractors to ensure, quick finish, quality work and best price • Explain process and deliver customer service to homeowner throughout process to ensure little to no discomfort • Work as general labour when required

• Developed and implemented product knowledge and hands on training program to educate on a new product system. • Delivered two day Training course on a regular basis to outside contractors. • Developed a continuing training and user support system through LinkedIn Groups, and an update network to ensure comfort was established with the product. • Initiated a Social Media program for the company to keep trainees informed, and gain exposure for a revolutionary product amongst industry professionals and potential customers. • Oversaw production of various multimedia presentations, which advanced exposure of the company and were used to explain various components of our website, investor relations and product usage. • Liaised with customers and contractors to insure quality workmanship and customer satisfaction.

• Oversee and manage the training department for Totem Building Supplies. • Establish attendance and yearly project goals for the department. • Evaluate the effectiveness of projects and courses in increasing sales at store level, networking potential, and customer service development. • Evaluate Trainer's performance and establish the department’s goals to have consistent and effective training. • Collaborated with management and trainers to explore new training opportunities, network with the store management to on-board them with the training department and our goals. • Produce and maintain a three month training calendar to allow management firm dates to schedule employees attendance. • Managed and coordinated two specialized sales conferences (Kitchen Designers and Install Service Coordinators) to influence problem solving and customer service, as well as to support yearly sales goal setting and explore potential sales opportunities and residually establish a network for these specialized services. • Development and participation in on-location training in the store. Allowing on the job trained positions to get to know the trainers as well as keeping the trainers up to date on in store changes. • Maintain current certification records of equipment operators, administration of recertification testing on yearly basis of lift truck operators.

• Managed store location with 40-70 employees. • Budgeted sales goals for the store, and implemented with staff and management a plan to reach them. • Budgeted store projects for capital expenditure, maintenance, or large scale renovation. • Maintained inventory control through purchase order review, rooting out low velocity skus, and re-merchandising for maximum effect. • Evaluated, interviewed, hired, and on-boarded all new staff. • Trained, coached and mentored staff continually to ensure customer service stayed at the front of their everyday performance. • On-boarding of new staff to ensure their integration into policies and systems were smooth, allowing them to become engaged in the stores goals and company culture. • Developed and implemented several employee recognition programs to utilize AGP program beyond comment cards and staff comments. Any perceived or empirical shortcomings in a department would prompt a reward program for positive reinforcement. • Evaluated all staff yearly, utilizing direct supervisors, personal notes kept over the year, and sales statistics to review and praise their strengths, review their weaknesses and make a career plan on how they would improve themselves, and what the stores goals would be in the coming year. • Delegation of tasks to staff regarding merchandising and cleanliness of the store. • Delegation of sales reporting to management to facilitate their career growth. • Arranging training sessions with representatives from suppliers to further staff knowledge and to grow confidence and competence in selling. • Composing and hosting monthly meetings to praise exceptional customer service, announce company objectives, present store sales results, and promote unity throughout the store, to all staff. Scheduling shifts and staffing needs based on season and wage budget.

• Weekly review and distribution management for products in category. • Review of individual products or entire product lines to determine viability, core value or opportunities. • New product selection and development of marketing support for staff product knowledge and customer interest. • Negotiation of yearly terms, product selection, and inventory regulation with vendors. • Created solutions in the areas of inventory control, sales reporting, distribution and product upgrades that led to system improvements, sales increases and streamlined processes. • Developed and executed marketing plans through advertising department for products in buying group resulting in increased company exposure, customer traffic, and sales. • Monitored regular store purchasing and seasonal bookings for responsibility and sufficient coverage, while maximizing returns on terms and discount effectiveness Initiated bookings on inventory cost sensitive products and areas of opportunity, limiting damaged caused by increases in cost or taking advantage of favorable terms. • Maintenance of large account contract pricing, store produced cash only account pricing, and product pricing review of category.