Jason Tan

Mainly tasked with handling and responding to internal clients’ networks and systems (L1 and L2 helpdesk, JIRA ticketing system), either onsite or offsite via remote control software (Zoom/MS Teams). Responsible for maintaining and administering JIRA software and service desk, configuring, and creating project settings such as queues and JIRA automation. Also responsible for writing JQL queries for various depts’ needs. Responsible for upkeep of AV rooms and VOIP software (Zoom) Managed and administered Microsoft O365 for clients (account creation, email rules, mailbox, distribution lists, licensing, message trace) Administered mail filter and anti-spam cloud software (Mimecast), and handled message traces for Data Privacy dept (GDPR) Responsible for new hire account creation and leaver’s processes via AD & Azure. (Hybrid Setup) Tasked with routine inventory and maintenance of systems, such as patching of updates, firmware, and software for Microsoft Servers and PCs Responsible for planning and coordinating purchasing and logistics of IT equipment locally and regionally. (Laptops, peripherals, docks, etc) Headed and planned office upgrading & tech refresh projects for quality of life of employees. Implemented Cloning and Imaging processes (Macrium reflect) to minimize downtime for OS failures, new laptop builds, and bare metal restores. Also responsible for creation of golden images. Provided on-job-training, guidance, and knowledge transfers to newer members of IT dept

Responsible for physical mounting or racking of Routers, Firewalls, Server, UPS and PC Installation Administered, managed, and installed entire office networks from scratch, for Firewall(fortigate), Microsoft servers, managed/unmanaged switches, Wireless AP, backup solutions (NAS/ RDX tape drives), and Uninterrupted power supply (APC) Responsible for the upkeep and patching of updates, firmware and software for Routers, Firewalls, Microsoft Servers, PC kitting, VPN(Fortigate) and Wi-Fi Access Points Responded to Malware and Ransomware attacks, and was responsible for recovery of affected systems Responsible for general IT support and troubleshooting (Printers, PC, etc.) Familiar with products from Fortinet, EnGenius, Ubiquiti, APC Tasked with inventory of systems Tasked with providing on-job-training and guidance to interns

Handled Networking for systems.

Responsible for: Sysadmin roles Router/Firewall/Server/PC Installation Firewall/WiFi Access Point/Server Configuration Corporate Mail migration to Microsoft Office 365 General IT support and troubleshooting

Client-facing, which includes meetings for sales or with partners, and also vice-Project manager of several projects. Performed penetration testing on systems, and also quality assurance of documentations, which includes composing of documentations and reports. Co-speaker for Cyber-Physical Security Symposium (CP2S) event, for topics on 0-day vulnerabilities.

Performed penetration testing on systems and quality assurance of documentations.