Jason Johnson

• Establish and direct business process of sales & operations planning (S&OP). • Lead monthly S&OP meetings to achieve demand consensus, including strategic, product, sales and marketing activities as well as supply plan balance and constraints/gaps. • Prepare and present future projections for revenue, rough-cut-capacity, inventory, volume, planning, capacity and warehouse space.

• Led production planning, inventory control, receiving and distributing raw materials to the production floor, warehousing and shipping. • Improved the speed of material flow through the operating system from Receiving/Production through shipping.

Led Purchasing team to • Ensure optimal order fulfillment and factory utilization and customer satisfaction with on time delivery • Resolve issues and continuously improve Purchasing function

• Analyzed, reviewed and implemented company Margin and Profitability goals by establishing new gross margin and product pricing by product family. • Managed life cycle; eliminated overlapping/underperforming products.

• Managed Customer Service Department: direct supervision of 23 employees in the Inside Sales group for the Direct Business and Specification Business channels. • Evaluated requests for special pricing by calculating costs and margins. • Determined work procedures, prepared work schedules, assigned territories and expedited work flow. • Helped organize training sessions and department/team meetings. Oversaw correspondence procedures required to advise customer of policy/procedural changes, prices and adjustments. • Followed up and recommended corrective services to adjust customer complaints. • Administered rules and policies and established disciplinary action. • Set up and maintained Goldmine as the Customer Relations Management (CRM) package for company Inside and Outside Sales groups.

Managed Customer Service department: 3 supervisors, 20-30 employees, one administrative assistant. • Interviewed, hired, trained and developed employees. • Planned, assigned and directed workload; • Led staff in proactive and reactive customer contact, including coaching, performance monitoring, direction to achieve established goals. • Collaborated with internal sales, technical services, shipping or administrative staff to resolve customer issues. • Communicated with external customers through verbal and written correspondence.

Designed and recommended installation of appropriate lighting equipment and systems to customers. • Researched and analyzed lighting requirements of clients to determine lighting equipment/fixture arrangement for optimal illumination, light intensity, and output. • Designed layouts: appropriate fixture type, number and arrangement. • Provided customer service support and follow-up database. • Interfaced with contractors, lighting designers and suppliers with indoor, outdoor and National Account projects. • Trained new employees to comply with department structure. • Participated in company’s Strategic Development Program.

• Interpreted engineering drawings, schematic diagrams or formulas for customers • Aided management/engineering staffs to determine quality and reliability standards. • Recorded test data and applied statistical quality control procedures. Prepared data graphs and charts; entered data for computer analysis. • Worked with Quality Systems Manager to Implement and maintain ISO 9000 registration.