Jason Lake

Truly honored to lead the coming together of ADUSA's Operations teams, bringing together the talented people behind Digital and IT. By combining Digital agility with IT scale, we're creating one team built on collaboration, shared expertise, and a commitment to delivering exceptional outcomes for our customers and associates.

In this role, I lead the ADUSA Digital IT Run & Operations strategy with a focus on combining modern ITIL standards with (SRE) Site Reliability Engineering principles. At the heart of this role, we ensure 24x7 seamless IT operations by leveraging cutting-edge automation and predictive analytics. We monitor and swiftly resolve issues across ADUSA Digital platforms, mitigating problems to deliver scalable performance and consistent software delivery with unparalleled efficiency. Notable accomplishments include: -Building, recruiting, and integrating the first ADUSA (SRE) Site Reliability Engineering team for (PeapodDigitalLabs) now ADUSA Digital. -Enabling a pioneering Change Management strategy and platform that enables rapid software delivery, infused with SRE standards, to consistently accelerate business outcomes -Piloting, implementing, and integrating a homegrown RAG AI-powered MS Teams Embedded ChatBot with Digital Command Center to dramatically reduce MTTD, MTTA, and MTTR, significantly improving service reliability and scalable performance.

Mission Our mission at One Heart for Humanity is to improve the lives of those in need by providing basic necessities such as nutrition, education, tools for livelihood, and better living conditions so they can live their lives with dignity. Vision To extend a helping hand to those who are in the greatest need and alleviate the burden that many impoverished families face each day.

Technology leadership role providing 24x7 IT Operations support to PeapodDigitalLab's products and services leveraging Site Reliability Engineering strategy, principles, and execution. As I rejoin an established culture of change passionate and customer-obsessed Podsters, I'm thrilled to help influence, enable, and propel on these IT Operational goals. Setting standards! Reducing Toil! Accelerating Change! Containing Risk!

Shared Services IT Director role, supporting Peapod Digital Labs (Click, Pick, Pack, Deliver) Omni-Channel IT Run Support Strategy, including ITIL strategy Integration, Agile methodology execution, 24x7 Production Support, Incident Management, Change Management, Release Management. Leading Incident Management and Digital end-user support for Product & Development teams. Notable Achievements include: -Developed scalable Click-and-Collect IT Run Strategy that unlocked rapid deployment of Order Pickup solution to 800 stores in 2 years, a critical outcome of established Omni-channel strategy. -Lead the successful transition from local domain-knowledge-driven IT support, to scalable shared services resulting in seamless cross-functional support tiers. -Developed, implemented, and transitioned software and product teams to a Jira-based agile change management platform and process. Aligning and adopting software development processes, tools, and pipelines to ITILv4 Service Delivery standards. -Implemented automated incident response platforms and integrations to leverage modern software capabilities such as self-healing, auto-scaling, and stakeholder notification. -Adopted ITILv4 standards to ITSM platforms and CI/CD pipelines through native integration capabilities fostering the transition of development and product teams to outcome-driven solution teams.

IT Director role overseeing Project Management, Vendor Management, Data Center Management, 24x7 Production Support, Helpdesk Support, Identity Management, Change Management, Problem Management, and ITIL Strategy. Notable Achievements include: -Architecting, deploying, iterating, and managing an Enterprise Hybrid Cloud/On-Prem disaster recovery plan -Development and implementation of Peapod's data center migration support strategy resulted in a seamless transition to a co-location data center resulting in zero interruption of business-critical applications. -Implementation of ITIL v3 standard framework during Peapod's period of digital transformation driving adoption of modern software development best practices. -Aligned Peapod's IT-driven strategic vendor partnerships to outcome-based standard agreements for professional services. This established a new ways-of-working for negotiating sows with flexible terms.

IT Infrastructure Manager focused on Microsoft Azure, Windows Server, SQL Server, and End-user Platforms. Notable achievements include: -Architecting and deploying Peapod's first Azure Cloud instance with ExpressRoute connectivity to an on-prem environment. Championed and drove early adoption of Azure Cloud environment by establishing scalable lower environments for development. -Developed a Vmware physical-to-virtual migration plan for Peapod's entire physical server environment, working with engineers, business stakeholders, and application owners to seamlessly transition critical business applications to VMware environments. -Developing strategic partnerships with multiple IT Professional Services to deliver engineering and software design and support programs.

A Sr Infrastructure Engineer focusing on Microsoft stack, in this role I was part of a team that deployed and managed on-prem clustered MS SQL and Exchange environments, designed Active Directory networks, created Group Policy Management for end-user environments, deployed multiple endpoint security products such as Symantec SEP, and architected an enterprise disaster recovery strategy using Commvault.