Jason Hill MHA

• Managed a team of staff to provide exceptional member services, including setting up new files, evaluating workflow processes, and updating employee paperwork. • Developed marketing materials and liaised directly with customers to ensure satisfaction and meet their needs. • Audited customer documentation and credentials to maintain high standards of service.

• Set up new files and assigned tracking numbers to streamline operations and improve organization. • Developed marketing materials to promote company products and services effectively. • Audited customer documentation and credentials to ensure compliance and maintain trust. • Updated employee paperwork and records to keep information accurate and up-to-date.

• Managed the recruiting and hiring process for staff at FirstLight Home Care in Riverview, Florida. • Oversaw customer relations and ensured adherence to the company budget. • Facilitated payroll processing and provided ongoing training and mentorship to employees.

• Managed Patient Safety Protocol • Ensured Patient Satisfaction • Responsible for Medical Documentation of Patients • Performed Scheduling • Ensured adherence to Policies and Procedures • Controlled Effective Time Management • Trained New Employees • Performed Marketing of Hospice Services

• Managed office operations and human resources functions at The One Pass in Columbus, Ohio. • Oversaw recruiting, payroll processing, customer relations, and staff training to ensure operational efficiency. • Mentored employees, handled credentialing, and adhered to company budget for sustainable growth.

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Learned the fundamentals of health care and compliance, as well as the skills that are needed for administrative positions.