jason dawson

user support specialist

About

Experienced User Support Specialist with a demonstrated history of working in the research industry. Skilled in OS X, Mobile Device Management, Jamf Pro, Scripting, and Help Desk Troubleshooting. Strong information technology professional with a Bachelor's of Science focused in Psychology from Indiana University Bloomington.

Country

united states

City

south laurel

Industry

information technology and services

Skill

technical writing, troubleshooting, os x, software documentation, programming, microsoft office, windows, research, qualitative research, help desk support, technical support, system administration, remote user support, it operations, scripting, apple remote desktop, mac, unix, linux, customer support, data management, quality assurance, e prime, meta analysis, comptia, data security, access control, cryptography, network security, security policy, mobile device management

Experience

lab manager

indiana university bloomington

2007-9 - 2009-7 · 1 yr 11 mos

* Designed and implemented psychological experiments * Collected, managed, and analyzed data * Trained personnel on the SR Research EyeLink eye tracker system * Supervised undergraduate research assistants * Prepared posters, presentations, manuscripts, and Internal Review Board submissions

research assistant

indiana university bloomington

2006-9 - 2007-9 · 1 yr 1 mo

* Assessed scientific articles according to meta-analysis inclusion criteria * Collected, managed, and analyzed data * Prepared posters, presentations, and manuscripts

undergraduate research assistant

indiana university bloomington

2003-8 - 2006-6 · 2 yrs 11 mos

* Conducted psychological experiments * Designed, implemented, and analyzed my undergraduate honors thesis * Earned the Dinsmoor Excellence in Research Award

intern

kinsey institute for research in sex, gender and reproduction

2005-8 - 2006-5 · 10 mos

* Managed physiological experiments in human sexuality * Conducted exit interviews with participants * Collected and managed data

gear quality technician

dana holding corporation

1994-8 - 2002-10 · 8 yrs 3 mos

* Verified produced gears, pinions, and splines to manufacturing specifications * Guided corrective procedures to ensure minimization of production waste * Supervised special material runs, quality projects, and process-variation development

user support specialist

the henry m. jackson foundation for the advancement of military medicine

2010-7 - Present · 16 yrs 3 mos

* Provide support for faculty, staff, and medical students across a variety of computer tasks and issues * Administration of Casper (Jamf Pro) management for site Macintosh computers. * Maintain local administration for both Windows and OS X environments. * Troubleshooting.