Jasmine Gupta

Jasmine Gupta

Position: Customer Service Consultant – SAS Airlines Process Company: Sutherland Global Services @ Sutherland

About

I’ve always been curious about how brands create emotions and influence everyday choices.That curiosity took me to Sutherland as a Customer Service Executive, where real conversations helped me understand customers and the consumer market better. Wanting to see how ideas turn into impact, I explored digital marketing at IIDE and learned how campaigns come alive behind the scenes.My college PR experience further shaped my understanding of teamwork, communication, and execution. I’m not chasing perfection just consistent growth, learning from mistakes, and becoming better every day.

Country

India

City

Mumbai

Industry

Higher Education

Skill

Customer Service Management

Experience

Sutherland

Position: Customer Service Consultant – SAS Airlines Process Company: Sutherland Global Services

Sutherland

LinkedIn
2025-6 - 2026-1 · 8 mos

Navi Mumbai, Maharashtra, India

Customer Service Consultant – SAS Airlines Process Sutherland Global Services | Full-time • Consistently met and exceeded SLA targets while handling complex flight disruption cases • Maintained high customer satisfaction scores in a fast-paced, high-pressure environment • Resolved multi-channel customer issues ( chats) without compromising quality • Collaborated with teams to improve chat resolution and service efficiency • Developed strong problem-solving and communication skills through real-time customer interactions

Education

University of Mumbai

University of Mumbai

LinkedIn

Marketing

Jasmine Gupta's Contact Information

Email

******@***.com

Phone

(**) *** ****

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