Jasmine Gupta
Position: Customer Service Consultant – SAS Airlines Process Company: Sutherland Global Services @ Sutherland
About
I’ve always been curious about how brands create emotions and influence everyday choices.That curiosity took me to Sutherland as a Customer Service Executive, where real conversations helped me understand customers and the consumer market better. Wanting to see how ideas turn into impact, I explored digital marketing at IIDE and learned how campaigns come alive behind the scenes.My college PR experience further shaped my understanding of teamwork, communication, and execution. I’m not chasing perfection just consistent growth, learning from mistakes, and becoming better every day.
India
Mumbai
Higher Education
Customer Service Management
Experience

Position: Customer Service Consultant – SAS Airlines Process Company: Sutherland Global Services
Navi Mumbai, Maharashtra, India
Customer Service Consultant – SAS Airlines Process Sutherland Global Services | Full-time • Consistently met and exceeded SLA targets while handling complex flight disruption cases • Maintained high customer satisfaction scores in a fast-paced, high-pressure environment • Resolved multi-channel customer issues ( chats) without compromising quality • Collaborated with teams to improve chat resolution and service efficiency • Developed strong problem-solving and communication skills through real-time customer interactions
Jasmine Gupta's Contact Information
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