jasmine cassidy

Started in a reception and admin position where I was able to learn and advance in the fleet world. Responsible to help both customers and the other team members with their day to day fleet tasks.

Worked at the Contact centre for NB, required to answer any questions about the company and their services while maintaining a positive energy and keeping to task. There are specific guidelines to follow while on the phone; including a monitored talk time and recorded calls to ensure all questions are answered and opportunities to increase sales are met. Trained in tracing for both domestic and international, required to know and understand customs documentation as well as specific rules and regulations for different countries. Worked as a back-up for chat and social media which required quick navigational skills and the ability to multitask.

Was required to greet customers, as well as check them in and out of the hotel. Was responsible for opening and closing shifts. Helped with house cleaning, counting and balancing cash and knowing the hotels computer system.

Work with an assigned portfolio of strategic clients, to which I must maintain a high level of customer service. Constantly adapting to the changes happening at both a client and industry level. Responsible to execute account development strategies to help with retention and growth of the clients fleet.

Activities and Societies: Student Council, JV volleyball, JV soccer