Jasjit Singh

Strategy & Key Bets for a 30M+ MAU Marketplace 1. Convenience: Automating with Agentic AI Experience + conversational marketplace for used items 2. Simplicity & extending use cases: Partnership for win win use cases 3. Trust: Transforming classified into trust based ecosystem with verification, review & rating and 3rd party verification with escrow delivery. Powering circular economy for sustainable living. One used item exchange at a time! Our super power shall be Safe, Convenient, Simplicity and helping others to build businesses around OLX. Leading Product, Design, Research & Data to figure out "Why, why now, so what?" before we do the right thing for our customer.

Portfolio companies: 1. Arqqin: https://arqqin.com/ 2. Stealth mode social platform for India 3. India Accelerator Venture Studio

► Advisory in Accelerators: - in5, Dubai - India Accelerator / India Accelerator ventures ► Research & Discovery https://scholar.google.co.in/citations?user=4GkikZEAAAAJ&hl=en ► Speaker 2025: Speaker | AI: Problem solving in 2025, Product Tank, Abu dhabi 2021: Speaker | PMF, Productized 2020: Speaker | Productize "Product over Lemonade | "Responsible Product Development" 2020: Speaker | Zomato Huddle| "Stakeholder management in design processes" 2019: Speaker | GDG Devfest 19 |"Divergent and Convergent thinking 2019: Speaker | MakeMyTrip Product XChange| "Building Global products for India" 2019: Organiser, Speaker | Product Tank | "Dilemmas in Product Management" 2019: Speaker | UX Gorilla | "Role of Relationships in successful products" 2019: Guest Speaker | Product Leaders Forum |"Where data is oil & product the engine" 2019: Speaker | Product School, | "Demystifying hockey stick graphs through product" 2015: Panelist | Google for Mobile 2015, Bangalore | " Building Product lead businesses" 2010: Speaker | Blackberry DevCon, Moscone Center, San Francisco | "Advertising Service" ► Blogs 1. Product school: Graduating from a Product Manager to a Product Scientist https://www.productschool.com/blog/product-management-2/product-manager-scientist-how/ 2. OLX Medium: Taming Platform migrations: Lessons Learnt https://tech.olx.com/lessons-learnt-from-organisation-level-migrations-revamps-massive-changes-9c4527c7db50 3. Medium: 101 on Monetising Users https://medium.com/@jasjit.singh/101-on-monetizing-users-the-beginning-fb379fea1a66 4. Pulse https://www.linkedin.com/in/jasjit-singh-0a65125/detail/recent-activity/posts/

Objective: Streamline operations with impactful product, tool, and service interventions. ► Local Shops/Vendors: Empower vendors to become more reliable, driving higher customer satisfaction and loyalty. We drastically reduced Items not delivered over the last year by investing in reactive, preventive and proactive measures. The journey continues.. ► Dark Store Operations: Lower shopper costs as a percentage of retail revenue while elevating the overall customer experience. We increased utilization rate of our workforce by a step jump while increasing seamless fulfilment and reducing contact rate! ► Supply Chain Optimization: Enhance the efficiency of our own dark store supply chains—optimizing inventory turnover, improving product availability, and reducing operational costs. Each initiative is designed to not only improve efficiency but deliver tangible value that propels growth and customer-centric excellence.

Objective: Optimize dark store operations and enhance vendor reliability to deliver an exceptional customer experience. ► Dark store Operations: - Workforce & Picking Optimization: Reduce operational costs through efficient task management, shift scheduling, and inventory/expiry control through first expiry first out location based picking in dark stores. ► Local vendor Operations: - The focus was to reduce Out of stock for vendors by building and scaling a replacement experience while building foundations of attributing picker actions to an identity to bring more controls. ►Data Science-Driven Solutions: - Workforce Shift Optimization: Solved the "fitting" problem by leveraging inbound, in-store task, and outbound data for efficient shift planning in dark stores. - Smart Recommendations: Developed a model to suggest replacements for pickers, reducing friction in the replacement process at local shops.

Optimizing Fulfillment Operations for DMarts & Enhancing Customer Experience ►Developed a blueprint for optimization to: - Minimize picking, packing, and dispatch time using location-based inventory. - Streamline receiving and put-away by accepting bulk, partial shipments from DCs to cut handling time. - Improve inventory accuracy, reducing partial fulfillment. - Maximize workforce utilization through clock-in/out management, task allocation, and shift optimization. ► In our Darkstores (DMarts), we achieved a 34% reduction in Shopper CPO in FY22-23, driving significant operational efficiency and delivering a superior customer experience.

Markets: India, Indonesia, Latam ( Mexico, Chile, Argentina, Colombia, Ecuador, Peru) ► Buy & Finance: Focus on efficiently procurement and financing cars for dealers for a win-win transaction & reduce the turn around time in the process. ► Sell: Focus on scaling up trusted inventory from Dealers in the consumer ecosystem ► Operate: Focus on building VAS marketplace offering consumer finance, insurance, warranties and post sale services. Improving the communication lines between dealers and consumers/internal operations ► Financial Transformation: Focus on bringing all financial systems (Dealer, B2C, Classifieds) into one system so as to scale business and drive insights.

► Dealer Experience: Responsible for C2B, B2C models with product streams of Buy, Sell, Operate & Community to solve for 60-70% car inventory that goes through car dealers in Key markets like India, Indonesia & Latam Key Metrics: Cars procured and sold by dealers, Dealer Engagement, Revenue ► Platform Monetisation: I and my team rolled out products that generate XXX Million Dollar revenue streams from Traffic and User Monetisation through both online/organic and offline/sales-driven channels across markets like India, Indonesia, Latam, South Africa & Pakistan. Key Metrics: ARPPU, Paying User Retention, Acquisition through new revenue streams

► Built & scaled monetization services delivering XX M $ impact with an increase ranging from 50% - 100% in key markets (India, Indonesia, Latam, Pakistan, South Africa, Eastern Europe) Leadership: PMO responsibilities for the Migration of 8 LATAM countries.

► Monetization Constructs, Tooling & More: - Sell Faster: VAS ( Featured Ads, Boost to top, Auto boost) Packages - Sell More: Paid Listings, Subscription (unlimited paid listings for a duration) Channels: Online, Offline / Assisted Selling Markets: India, Indonesia, South Africa, Pakistan, Latam Key results: We were able to improve the conversions & revenue by 30% within 2 months of launch and reduce customer complaints by about 50%!

► Part of the core product team that revamped the classified experience for the Indian market. - The new product pivoted to Hyperlocal, Hypersimple, Trust & Chat first. - Focused on Key user journeys including My Ads, Profile, Search/Filter experience along with customer touchpoint revamp, shelf space optimizations and saved search CRMs. - Vertical Category Experience & Monetisation: Real Estate, Jobs (https://jobs.olx.in/) Key KPI: Increase Engagement (DAU/MAU)

► User Profile & Lending: - Rolled out credit in wallets with ~90% repayment rates. - Enhanced KYC processes and introduced the Kwik Score to assess user value and tailor incentives. - Developed a Credit Risk Model for better lending decisions. - Add Money Enhancements: - Introduced standing instructions for seamless wallet top-ups. - Integrated with loyalty programs like Payback & Max Get More for added value. ► Offerings Platform: - Launched corporate reimbursement products and a new P2P flow, including C2M 'Search & Send'. - Rolled out bus booking features with a clear roadmap for future expansion. ► Merchants (Offline): - Strengthened product partnerships and launched custom solutions. - Introduced ‘Pay with Pin,’ enhancing OTP-based and push notifications. - Scaled offline merchant success, including BigBazaar, with significant improvements in success rates. - Enhanced merchant discovery with ‘Explore Nearby.’ Leading to exponential YoY growth in offline GMV. Key partnerships with Google, InMobi, Future Group, Payback, Max Get More, and others. Leading to ► 5X growth in DAU in just 6 months. ► 40% improvement in M1 retention.

► Music & Content management ecosystem - Major user funnel identification along with drop off isolation basis data - Road map generation basis the major user journeys and potential growth areas/ - Over 150% growth achieved in key KPIs in a short span of time - Product prototyping around recommendations - Coordinated with Airtel on the Marketing & Business requirements. Wynk Music : https://play.google.com/store/apps/details?id=com.bsbportal.music&hl=en

Nimbuzz is a global software company offering free VOIP calling, video and chat app with over 150 million subscribed users. ► Technical Product Manager February 2014 –February 2015 - Designed & managed Caller Id & Blocking application ‘Holaa’ from scratch. - The KPIs that we chasing were number of successful searches & Retention. These high level KPIs further depended on performance, low memory footprint, crash-free, highly functional and secure. Holaa!: https://play.google.com/store/apps/details?id=com.hellow&hl=en ► Software Architect February 2013 –February 2014 - Incorporated basic IM Client hygiene cross platform functionalities like Message Queuing, Cross community chat rooms, group chats, Cross Platform Performance Optimisations. - Technical product management responsibilities for the Blackberry client & BB10 - Cross Platform Client product management & development. Nimbuzz: https://play.google.com/store/apps/details?id=com.nimbuzz&hl=en ► Team leader February 2012 –February 2013 Key Assignments: - Migration of technology from Argentina - Client side design, architecture & management responsibility - Mobile Advertising Initiatives

- Blackberry Ad Service for multiple platforms namely: Java, Webworks, QNX, AIR - Technical Representative of RIM for Interactions with Mediation Partner. - Consolidation/creation of road map for BBAS APIs on different platforms. - Management of timelines, resources & deliverables. - Prototyping & Proof of concepts - Ideation Context & Mobile Advertising Sol., Developer/Designer Jan 2009 - Feb 2011 - Mobile Ad SDK for Blackberry Platform - Designed, implemented Mobile Advertisement SDK for Blackberry Platform (Java, webworks) - Designed & implemented prototypes to show case Context Driven Frameworks valid in both web and j2me on hand held devices - Designed and Implemented Framework for Push Notification Framework for eBay Application on Blackberry using RIM Data Push (1st major 3rd party push enabled product) - Co-ordinated Ebay's integration with RIM's data push environment - Represented RIM in Partner Engagements to help foster industry relationships. Software Developer & UE Intern May 2008 - Dec 2008 - Worked primarily in helping to build a proxy based solution using web services for the mobile platform

Research in User experience and Home Computing with focus on - Aging at home - Mobile and ubiquitous computing at Aware Home @ Gatech - Helping in Commercialization of research initiative at Aware home

Key Areas Mobile and Ubiquitous Computing; Design of Virtual Environments;Tangible Table top computing & story narration;Core HCI, study design and methodologies; Visualization and its intepretation based on context