Jasbir Chawdhary

Role & Responsibilities: Augmenting learning & development, skilling and enablement capabilities to grow into a global organization. Leading strategic industry partnerships and supply chain, channel partnerships to deliver best in-class experience. Building organization capabilities to deliver scale and growth, transform into a global organization with footprint across multiple countries and geographies. Global ownership of end-to-end B2B solutioning, deal enablement, offshore center capabilities building, talent development for solutioning and delivery functions, customer and learning experience, customer life cycle management for services and products offered by the organization. Complete ownership of business capabilities augmentation, metrics, outcomes, NPS, SLAs and KPIs that generate repeat and annuity business. Compliances and regulatory oversight, per localization and industry specific needs. Senior leadership role - people management role responsible for professional development of senior / mid-senior roles, contribution to company profitability, deal level margins, management of cost levers and continuous optimization, developing organization talent pipeline to augment and enable growth trajectory. Professional Achievements: Transformed “KnowledgeHut” business model from a low-scale offshore certification provider to a top tier global industry certification technology skilling partner. Led and owned the scale-up augmentation journey. Outcome: Scaled-up annual learner footprint by ~300% (15k to 60k) and annual revenue by ~500% ($5M to $30M+ USD). Knowledgehut was acquired by upGrad Education Pvt Ltd based on this specific transformation. Led B2B capability and solutioning team to own enablement for B2B standard and custom requirements. Successfully delivered large PO’s across United States (US), Europe, APAC and EMEA markets. These include individual B2b orders and annuity business of $2M for international clients across various domain/industry

Role & Responsibilities: Augmenting learning & development, skilling and enablement capabilities to grow into a global organization. Leading strategic industry partnerships and supply chain, channel partnerships to deliver best in-class experience. Building organization capabilities to deliver scale and growth, transform into a global organization with footprint across multiple countries and geographies. Global ownership of end-to-end B2B solutioning, deal enablement, offshore center capabilities building, talent development for solutioning and delivery functions, customer and learning experience, customer life cycle management for services and products offered by the organization. Complete ownership of business capabilities augmentation, metrics, outcomes, NPS, SLAs and KPIs that generate repeat and annuity business. Compliances and regulatory oversight, per localization and industry specific needs. Senior leadership role - people management role responsible for professional development of senior / mid-senior roles, contribution to company profitability, deal level margins, management of cost levers and continuous optimization, developing organization talent pipeline to augment and enable growth trajectory. Professional Achievements: Transformed “KnowledgeHut” business model from a low-scale offshore certification provider to a top tier global industry certification technology skilling partner. Led and owned the scale-up augmentation journey. Outcome: Scaled-up annual learner footprint by ~300% (15k to 60k) and annual revenue by ~500% ($5M to $30M+ USD). Knowledgehut was acquired by upGrad Education Pvt Ltd based on this specific transformation. Led B2B capability and solutioning team to own enablement for B2B standard and custom requirements. Successfully delivered large PO’s across United States (US), Europe, APAC and EMEA markets. These include individual B2b orders and annuity business of $2M for international clients across various domain/industry

End to end delivery of client specific account and ensuring standardization, innovation, excellence and improvement to ensure topline growth and bottom line management. Heading multiple processes spread across locations Bangalore and Mumbai for Altisource. Leading service delivery and shared services across the business unit. Responsible for financials, delivery and customer experience across varied processes and locations. Delivered BU growth phase by 6X (USD 50M to USD 350M) (1) Partnered closely with Senior Leadership to implement the business strategy, validate forecast accuracy and methodology, provide input to inventory strategy, and align financial / business plans with the operations plans, developing standard operating procedures (2) Offered active engagement in developing company’s vision and strategy in delivering business unit annual P&L performance, new product developments, sales to existing and new clients (3) Developed scalable business platform using process automation and business continuity centers (4) Designed and institutionalized technology enhancements that a) improve turn-around times, b) increase the quality of the information delivered to clients, c) reduce manual work, d) decrease process variability, e) increase throughput, and f) improve customer and vendor satisfaction (5) Participated in RFI / RFP’s associated with new client on-boarding, organic expansion with existing clients (6) Partnered with external vendors enforcing regulatory and compliance deliverables associated with business processes (7) Identified and developed compliance programs that create financial opportunities for the organization (8) Facilitated monthly business performance reviews with all clients to demonstrate current performance and potential services (9) Monitored and explain all variances associated performance and financial levers within the business (10) Reviewed compliance, legislative and regulatory changes to develop implementation / project plans

Conceptualized and implemented vendor managed field services business line at Altisource. Service delivery and end to end P&L responsibility for managed client across geographies and processes within the business unit.

Operational responsibilities and team management. Ownership of delivery of services to all clients, including SLA and metric management. Developed scalable business platform using process automation and business continuity centers. Facilitated monthly business performance reviews with all clients to demonstrate current performance and potential services

Leading and managing outsourcing solution for third party customer. Operations service delivery on “Flood zone” determination associated with newly originated mortgages. Managing client relationship, customer satisfaction scores and customer feedback. 

Leading and supporting the “Corporate Training” team with functional training as the area of specialization in US Mortgage Servicing. Training needs managed for Mortgage Servicing functions including Mortgage origination, Loss Mitigation, Foreclosure, Bankruptcy, Hazard Insurance and Property taxes Key contributor in conceptualization and implementation of the “Management Development Program” with target objective of building a pipeline of potential mid-management for process improvement excellence 

General management program. The 3-Tier Senior Leaders Programme (3-TP) is one of the flagship executive courses, designed, developed, and offered by IIMA with the following management philosophy. This programme is positioned at a “tactical level” and meant for functional/domain heads and general managers who are involved in both strategy formulation and execution. ◦Managerial effectiveness is enhanced if managerial competence and skill development activity is viewed in the perspective of the entire organization. ◦Organizational growth and development is facilitated if executives are exposed to learning opportunities and experiences that simulate activities and responsibilities of teams in organizations. ◦Process of change is accelerated and sustained when interventions on managerial skills are initiated simultaneously at several levels. ◦Potential for development of human resources is considered a critical factor for an organization in the long term.

Certification on "Reverse Innovation". program module developed to induce strategic thinking and application of innovation into various industries and markets. Program administered by Professor Vijay Govindarajan.