Jarred Sherer

●​ Defined and built out an improved centralized intake process for company wide IT related requests and projects which improved triage timing and delivery visibility ●​ Scheduled and lead discussions on defining requirements and advise on long term solutions ●​ Proactively look for process improvement opportunities and collaborate with various development teams and stakeholders on implementing proposed solutions ●​ Lead debrief meetings to go over what went well and where improvements are needed for completed projects and requests with stakeholders and developers ●​ Lead projects for company wide IT initiatives for Laboratory, Cooperate and International business units.

●​ Scheduled and lead discovery calls with over 20 stakeholders to gather clear requirements ●​ Documented requirements and created user stories to track necessary deliverables ●​ Created lines of communication between stakeholders and developers to provide updates and timelines for requests and projects ●​ Defined and coordinated user acceptance criteria between the stakeholders and developers.

●​ Establish and maintain current processes and procedures related to inventory and asset management. ●​ Provide technical support to all Exact Sciences employees for any hardware, software, or access needs through phone, email, or in person ●​ Manage accounts within Active Directory ●​ Provide various IT trainings to all Exact Sciences employees ●​ Create and maintain documentation on processes and incident resolutions ●​ Research and develop methods to automate manual processes to improve efficiency.

●​ Provide support to all faculty, staff, and students for computer, software, device, or access needs through email, phone, or in person ●​ Inventory all new equipment and software and track them through asset management software ●​ Image and deploy all laptops and desktops ●​ Coordinate any equipment move for end users relocating to new locations on campus ●​ Research and recommend any new technology to end users.

●​ Provided customer and employee support via phone and email ●​ Installed and configured various tax applications for the client ●​ Created and configured public-facing customer accounts for tax applications.

●​ Provided in-depth support to banking associates and customers via phone and email, to navigate complex financial systems ●​ Conducted extensive research to provide accurate and timely solutions to clients ●​ Collaborated with business units to promote and execute changes to client servers, databases, and networks ●​ Maintained documentation on issue resolutions and customer interactions.