Jaroslava Dermek JJ

• Line management of Professional Services Team • Team Leadership and Development (Onboarding, Trainings, Performance appraisals, performance monitoring etc) • Talent supply management and resource allocation as per staffing requirements • Stakeholder and Client communication, Cross-functional collaboration • Business Analysis and Strategic Consultancy • Training and knowledge sharing

Main Activities: • Sourcing, identifying, screening and recruiting candidates through headhunting, database search, networking & job posting in the areas of Information Technology, Finance, Communications, and Pharmaceutical industries. • Responsive and customer-driven; able to build rapport with customers & candidates, develop long-term relationships, anticipate needs and make appropriate recommendations. • Managing and handling all phases of the recruitment process. • Instilling confidence in candidates and client organizations. • Organizing and recruiting on multiple projects simultaneously. • Analytical and enthusiastic Human Resources professional able to network with all levels of management and has excellent verbal and written skills. Key words: JAVA, J2EE, J2SE, .NET, C#, C/C++, HTML, XTML, CSS, AJAX, Oracle, SQL / PLSQL, UML, BPM, Web Services, Tomcat. Spring, Hibernate, Windows, Unix/Linux, Software Testing, Android, React, VU.JS, iOS, Agile, Scrum, Product Owner, HR, Recruitment

• Project Management of new website development • Researching and analyzing sales trends • Evaluating the effectiveness of marketing programs • Track sales trends / performance by individual • Existing Client Accounts Management • Maintenance Renewals Management • Management of online training courses

• Professional agreements and proposals • Processing Sales orders and coordinating the submission of proposals • Preparation of analytical and all sales reports for management • Extensive liaison with clients and resellers • Initiate dialogue with the clients to discuss the various service Support, Training and Software contracts and renewals • Weekly reporting with Excel, implementing new procedures, coordinating sales meetings and first level support & training for CRM Salesforce users (www.Salesforce.com) • Handling customer complaints and attending to them in a professional and diplomatic manner • Resolves routine inquiries/problems from customers regarding various aspects of purchases • Update and distribute current price lists to sales reps and management • Servicing as liaison between traveling sales representatives, staff and management • Track sales trends: Year over Year, Month over month performance by individual

- Customer collection calls & Administration of all customer credits, returns and replacements - Distribution of all purchase order acknowledgments to customers and copies to sales reps - Distribution of all customer/vendor invoices, statements to customers on daily/monthly basis - Assembly of company catalogs for distribution to sales reps & customers

• Sales Advantage Training - Dale Carnegie, Toronto 2006 • Electronic Data Interchange (EDI) 4 Training Courses - eBridge Software, 2006 - 2007

Business English, Economics and Communication