Jarek M.

• Acting as a point of contact for clients • Ensuring great customer support by timely and accurately addressing investors’ queries and keeping them updated on various events • Managing financing rounds from launch to closing (including handling investment conversions, discounts, interest rates) • Processing investment contracts and investor compliance documentation, preparing files for banks • Understanding and following compliance rules • Supporting accounting in the booking process • Ensuring successful closings of financing rounds by controlling the document execution process and transferring funds to companies • Cooperating with various parties to improve client satisfaction levels • Proposing improvements to streamline internal and external transaction processes

• Served as a single point of contact for operational support for highest-tier International Corporate customers and as an intermediary between clients, internal departments and vendors (via e-mail and phone) • Identified and prioritized daily operational duties, multi-tasked ongoing activities until completion • Supported complex operational queries and improved processes’ quality and simplicity • Maintained a comprehensive understanding of the market, vendor and regulatory changes • Provided ongoing KYC/AML support to clients and Relationship Managers including guiding on KYC aspects – client identification requirements, purpose of accounts etc. • Handled new account opening requests: reviewed and controlled completeness of all client documentation, evaluated the KYC accuracy, performed name screening prior to entering data in the system and liaised with other teams • Produced and analyzed a variety of Excel reports as required for customers, Relationship Managers and Business Development • Advised on payments, clarified deposit and billing queries, prepared manual invoices, reconciled funding discrepancies and arranged settlement of outstanding balances • Handled customers’ orders and placed them with suppliers; tracked the status of shipments from inception to delivery and communicated with clients; dealt with any issues which arose on shipments • Supervised internal cross-departmental and external projects and implementations of existing and new customers • Partook in tender bids and requests for proposals

• Supported a major research project: “In Search of a Model for the Middle East: A comparison of the Turkish and Nordic Experiences” • Conducted literature reviews, collected and analyzed qualitative data; compiled and transcribed seminars • Proactively helped staff in organizing “Modern Turkey Seminar Series” (exploring various aspects of Turkish society and politics); https://www.cmes.lu.se/en/events/past-events/modern-turkey-seminar-series/

• Supported staff through a variety of tasks related to the organization of scientific conferences and seminars • Provided general administrative and clerical support to management and visitors; handled sensitive information in a confidential manner • Allocated correspondence and official documents to management and various governmental institutions

• Cooperated with media representatives to identify their needs and ensured their satisfaction • Maintained invitation lists of media representatives, controlled RSVPs and granted accreditations accordingly • Proactively handled any arising issues and troubleshot any emerging problems on the event days

• Handled large amounts of incoming and outgoing calls; answered product and service questions; resolved reported problems • Provided accurate, valid and complete information on products and services to potential and existing customers • Managed complaints and provided appropriate solutions and alternatives within agreed SLAs

Scholarship

Scholarship

Scholarship