Jareesa Tucker McClure

Fortune 100 general merchandise retailer with 400K+ employees and approximately $100B in annual revenue. Managed a portfolio of eight enterprise-wide physical well-being programs, partnering with HR, operations, and external vendors to oversee strategy, execution, and cross-functional coordination for initiatives including health clinics, fitness, weight management, and virtual care offerings. * Launched a nationwide fitness discount program, addressing a top employee survey request and expanding access to well-being benefits for U.S.-based employees. * Facilitated 10+ cross-program engagement initiatives, increasing awareness and participation across vendor-supported health and wellness offerings. * Established scalable program management standards, improving operational efficiency and strengthening collaboration across internal stakeholders and external partners.

Led workforce strategy and staffing optimization initiatives for Target’s credit and fraud call center operations, overseeing global labor planning, process ownership, and cross-functional implementation efforts. Directed a team of Senior Business Partners while partnering with operations leaders and external vendors to drive staffing flexibility, technology integration, and scalable workforce solutions. * Saved $1M+ in payroll and operating costs by designing and implementing a comprehensive global staffing strategy that consolidated call types and integrated AI-driven productivity tools. * Selected and onboarded a third-party fraud prevention vendor, leading the end-to-end contracting process to expand operational support capacity. * Developed and coached a team of Senior Business Partners, strengthening staffing process ownership and improving execution of call center workforce initiatives.

Delivered complex data analysis and reporting for Target.com Guest Services, Guest Relations, and Gift Card call center operations, supporting both frontline and senior leadership with actionable insights. Leveraged advanced analytics and visualization tools—including SQL, SAS, Tableau, Domo, and Python—to build scalable reporting solutions and improve data accessibility across the contact center organization. * Redesigned daily operational dashboards, streamlining reporting outputs by inventorying legacy reports, gathering stakeholder requirements, and rebuilding datasets to support improved visualizations in Domo and Tableau. * Established an intake and prioritization framework for analytics requests, implementing Agile methodology to improve project visibility, manage workload, and track delivery progress. * Enhanced leadership decision-making through advanced data modeling, delivering timely, high-impact reporting that supported performance management across multiple call center lines of business.

Served as Senior Business Partner on the Workload and Productivity Team within Store Operations, leading enterprise-wide implementation of labor standards and supporting productivity strategy across 1,800+ retail locations. Partnered with field leadership and cross-functional teams to conduct user acceptance testing, develop training and communications, enhance productivity reporting, and drive continuous improvement initiatives. Also acted as Instocks process owner, overseeing inventory integrity processes and leading data-driven operational enhancements across all stores. * Executed enterprise-wide rollout of labor standards software, completing user acceptance testing and enabling adoption across 1,800+ stores through structured training and communication materials. * Designed and implemented data integrity enhancements within the Instocks work center, driving measurable payroll and time savings using DMAIC methodology. * Developed productivity reporting frameworks for field leaders, increasing visibility into store performance and supporting ongoing operational efficiency improvements.

Supported supply chain operations for Target’s distribution center network and Target Canada S&OP, providing actionable reporting and analysis to improve inventory management, forecasting, and operational efficiency. Partnered with cross-functional teams across Merchandising, Distribution, Finance, Transportation, and Stores to develop dashboards, reporting tools, and analytical frameworks that informed short- and long-term supply chain decisions. * Developed a supply chain KPI dashboard, increasing distribution center efficiencies and reducing intervention from headquarters during the 2013 fall season. * Created and maintained S&OP reporting tools, providing senior leaders with real-time insights that reduced total inventory and improved decision-making across multiple business units. * Recognized by the SVP of Distribution for providing exceptional analysis and reporting support on Target Canada Distribution initiatives.

Promoted from Advanced Engineer/Technologist, managed analytical laboratory operations projects to support manufacturing, R&D, and customer support activities. Oversaw equipment maintenance, method development and validation, and compliance testing, while guiding process improvements and supervising laboratory staff to ensure efficiency and quality standards. * Reduced material and labor costs by 50% through DMAIC/Lean improvements to equipment calibration and validation processes. * Delivered $100K+ in annual cost savings by transferring and improving an analytical test method for regulatory compliance in food contact membrane manufacturing.

Supported R&D, engineering, and production programs at Lockheed Martin Missiles & Fire Control by completing over 150 laboratory requests annually, focused on failure analysis and unknowns identification using techniques such as thermal analysis, surface chemistry, and spectroscopy. Managed capital acquisition projects and collaborated with cross-functional teams to support the development of novel sensor technologies for military applications. * Project managed capital acquisition initiatives, overseeing $200K+ in laboratory infrastructure improvements and multiple instrument purchases exceeding $50K each. * Performed advanced failure analysis and technology evaluations, providing actionable insights to support R&D programs and sensor development projects.

Research topic: Synthesis and Characterization of semifluoroalkoxy-substituted poly(paraphenyleneethylene)s Research advisor: Dr. David Collard