jared riggs

* Maintains the Predator/Reaper Operations Center (POC) in an operational ready state and assist in resolving network and desktop operating system issues and researching needed technical solutions. * Implements system security policy, host and client access lists, file permissions, and managing user accounts, monitors system logs for potential issues. * Installed Symantec Backup Exec platform; ongoing safeguard of the replication and storage of critical application servers across 20 TB storage array and magnetic tape. * Installs and updates system patches, antivirus software, and virus signatures on multiple operating systems, including Windows 2008 R2, Windows 7/10, and Red Hat Enterprise Linux 5/6.

* Led maintenance of Mission Control Element (MCE), Launch and Recovery Element (LRE) ground stations, and support equipment valued at $47M for RQ-4B Remotely Piloted Aircraft (RPA). * Configured and monitored RPA Battlefield Airborne Communication Node (BACN) and Command and Control (C2) links for intelligence, surveillance and reconnaissance missions. * Supervised 12 Air Force Technicians, Northrop Grumman, Raytheon and L3 Field Service Representatives to modify LRE and MCE mission capabilities. * Directed 3 technicians on emergency antenna replacement in under 2hrs; averted loss of $73M RPA. * Sustained Ground Station operation; accomplished 266 maintenance actions; maintained 99% systems up time.

* Maintained DGS-2 weapon system * troubleshoot 200 system faults, enabled analysis of intelligence imagery in support of the Global War on Terrorism. * Installed network fiber backbone * terminated and tested 100 cables, laid 3,000 feet fiber cables * upgraded DGS-2 weapon platform with 65 UNIX, and 32 Windows workstations. * Led 6 technician crews through 4 prescheduled network power down/ups to perform preventative maintenance. * Installed monthly anti-virus updates * inoculated 95 sys/servers, guarded $1B ISR weapon systems against 1M+ viruses. * Shift lead for 3 weapon sys developmental tests * executed maintenance tasks on new $400M system ensured "excellent" ratings.

* Opened/closed trouble tickets, tracked system downtime * performed outage notification to users and Air Education And Training Command (AETC) leadership. * Directly supported 108 Tier 1communication technicians * closed 431 trouble tickets 43% faster than peers. * Provided administration for 2 networks worth $18M * supported 2,000 staff and 10,000 students annually. * Averted late network order compliance, remotely installed security patch on 3000+ sys, completed in under 5 hrs. * Spearheaded reorganization of 15 workstation classroom ran/terminated 200FT CAT5 cable * reduced system reconstitution time between courses by 2 days 2 weeks ahead of schedule.

* Information Assurance Officer (IAO) for Distributed Ground System-2 (DGS-2) Intelligence Surveillance and Reconnaissance (ISR) weapon system directly supporting Overseas Contingency Operation (OCO) missions. * Safeguarded 14 vital networks; reviewed 9.3 TB audit logs upheld Information Security for DGS-2 weapon systems in support for 1400 exploited and delivered sorties. * Tracked and maintained over 1,300 account paperwork for initial access to classified networks. * Assisted w/$65M weapon system facility move; recertified 450 PCs finished installation 2 weeks ahead of schedule. * Performed security log verification and review checks; archives for over 450 classified network systems.

* Develop and execute the Quality Assurance Program to support local and overseas flying operations for 8 RQ-4B Aircraft and 5 Ground Elements with a net worth of $634M. * Initiate and monitor maintenance deficiency reports, depot assistance requests and Time Compliance Technical Orders (TCTO), and Standard Operating Procedures (SOP). * Technical adviser to senior leadership on RQ-4B aircraft and ground systems; evaluate the maintenance actions of 267 technicians. * Verify upgrades to MCE software for sensor operations; verified procedures with Update team to facilitate $590M fleet. * Key member in Mission Standardization Evaluation Program; performed 347 equipment and personnel inspections.