jarae gillispie

windows 10 migration technician

About

IT Consultant/ Lab Intergration Technician

Country

united states

City

washington

Industry

information technology and services

Skill

microsoft office, networking, active directory, customer service, microsoft excel, security management, project management, microsoft word, adobe acrobat, spiceworks, cabling, windows 7, vendor management, switches, google chrome, windows xp, network marketing professional, office 365, sccm, sharepoint, social media marketing, help desk support, microsoft powerpoint, powerpoint

Experience

sccm engineer

world bank group

2017-2 - 2017-5 · 4 mos

bilingual tier 1 help desk analyst

r emmanuel bell consulting & training center

2014-8 - 2016-4 · 1 yr 9 mos

windows 10 migration technician

defcharge network systems

2018-8 - Present · 8 yrs 2 mos

it consultant and lab integration technician

akinnovate, llc

2016-9 - 2018-5 · 1 yr 9 mos

Akinnovate is a boutique consulting company providing consulting, software development and management services. We believe in a total solution approach for your technical and business growth needs. Our customers benefit from our extensive knowledge in the technology needed to run efficient networks and the processes that engineer them. Established in 2008, Akinnovate has provided exceptional services to several Fortune 500 companies. Our senior management team averages over 20 years of domestic and international experience. A collaborative approach is the key to our success. Collaboration is the driver behind our ability to provide solutions that addresses our customers' specific business objectives. Our clients echo our credibility and dedication and we pride ourselves on our strong solutions and trusted partnerships.Combining business consulting and software to bring you tangible results.

service desk technician at rcg inc

rcg, inc.

2016-4 - 2017-9 · 1 yr 6 mos

* Service Desk Technician * Provided customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals to over 2,000 end users. * Manage Service requests, escalating as appropriate and follow up to resolution. * Log calls and issues into the incident management system (Remedy), and escalates the calls and issues to Tier 2 support when necessary. * Strong customer service and interpersonal skills as demonstrated by a work history reflecting ability to work well in a team environment. * Ability to thrive in a very high call volume / fast pace environment * Experience working in a dynamic environment and producing quality work with demanding timelines. * Knowledge of networking, Windows 7 and network printers. * Great attention to detail, particularly when multitasking. * Knowledge of network printer troubleshooting. * Ability to evaluate and implement new systems and technologies. * Ability to develop alternative solutions to solve technical problems. * Pleasant, professional, and courteous personality.