JaQuess Wynn

I lead the full Human Resources function for a multi-program, mission-driven healthcare and human services organization. My work spans HR operations, employee relations, compliance, HR systems, and leadership partnership, with a strong focus on building fair, compliant, and people-centered processes. I serve as a trusted advisor to executive and operational leadership on complex employee relations matters, including investigations, performance management, corrective action, and terminations. I partner closely with leadership to assess risk, ensure consistent documentation, and support thoughtful decision-making that aligns with organizational values and regulatory requirements. I have led the implementation and administration of HRIS platforms (including Paylocity and WebHR), improved onboarding and offboarding processes, strengthened internal workflows, and supported audit-ready compliance with NYS Department of Health and labor regulations. I also support talent acquisition, policy development, and culture-focused initiatives that improve employee experience and operational efficiency.

Supported day-to-day HR operations for a fast-paced staffing organization, partnering with leadership and employees across recruitment, onboarding, benefits administration, payroll coordination, and employee relations. I assisted with job postings, resume screening, interview coordination, new hire onboarding, and personnel file management, ensuring accurate documentation and compliance with employment regulations. I regularly supported employee inquiries related to benefits, pay, and policies, and assisted with resolving workplace concerns in collaboration with senior HR staff. This role strengthened my foundation in HR operations, compliance, and employee support within a high-volume environment.

Managed workforce scheduling and logistics for healthcare staff across nursing homes, assisted living facilities, and hospitals. I coordinated staffing coverage, managed day-to-day communication between facilities and clinical staff, and supported on-call scheduling needs. I also coordinated domestic travel arrangements for over 250 employees across multiple states and created tracking tools to improve accuracy, accountability, and communication. This role required strong organization, problem-solving, and the ability to respond quickly to changing operational needs.

Worked in a quality assurance and client support capacity within a regulated financial services environment. I conducted call monitoring and quality reviews to assess accuracy, professionalism, and compliance with program standards. I provided feedback and coaching to frontline staff, maintained detailed audit documentation, and identified trends and process gaps to support service improvement. This role strengthened my experience in documentation, compliance, coaching, and risk awareness — skills that later translated directly into HR and employee relations work.

Led and coached a team of scheduling agents supporting Social Security Disability exams across multiple medical clinics. I monitored performance, conducted daily schedule audits, managed escalations, and partnered with supervisors to ensure service quality and compliance. This role provided early leadership experience in team management, coaching, and operational oversight within a healthcare-adjacent environment.

Supported high-volume medical scheduling in a call center environment, coordinating appointments, handling reschedules and cancellations, and working closely with medical offices to ensure accuracy and adherence to protocol.

Responsible for providing high-quality physical and emotional care for two toddlers, ages 2 and 3, while encouraging their social and educational development. Responsible for teaching children English through playing games to reiterate grammar rules and expand vocabulary. Assisted children to develop fundamental learning, coping, and hygiene skills. Participated in cultural exchange to help foster relations between Americans and Chinese, while studying Mandarin and Chinese Culture

Responsible for handling inbound email and telephone inquiries related to Web site and data files transmitted between CommerceHub and its partners. Responsible for sending outbound communications to supplier partners regarding file or communication failures between the supplier partner and CommerceHub. Responsible for tracking and monitoring client-facing issues using ticketing software and alerting management to trends based on client feedback.

Provided assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs. Processed applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations. Process enrollments in plan changes, dis-enrollments, life events and special enrollment periods. Assisted customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone and web in accordance with all performance standards, policy and procedures, and protocols. Assisted in explaining plan enrollment options including but not limited to covered services, participating providers, and cost. Provided information and direction to callers regarding web-based, mail-in and telephone application/ renewals, and other programs as applicable. Responded to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Escalated calls or issues to the appropriate designated staff for resolution as needed. Entered appropriate data and information into the applicable systems to process applications and/or update caller information, confirm the accuracy of the customer information and uses every call as an opportunity to provide education and support.

Helped patrons find and use library resources, such as reference materials, audiovisual equipment, computers and other electronic resources, and provided technical assistance when needed. Answered routine telephone or in-person reference inquiries, referring patrons to librarians for further assistance, when necessary. Compiled and maintained records relating to circulation, materials, and equipment. Designed posters and special displays to promote use of library facilities or specific reading programs at libraries.

Tutored and assisted children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers Assisted lead teacher in lesson delivery and presentation Administered behavior of students to create a safe classroom environment

Individually and collaboratively responsible for assisting St. Lawrence University in reaching its annual giving goals. Contacted alumni and parents by telephone to: confirm and update address and employment information; thank for previous support of the University, encourage support for the Alumni Fund; and share information about the University, including on-campus and off-campus alumni events

Coursework towards a Bachelor's Degree, Global Studies, 2011 - 2015

Attended as an exchange student through St. Lawrence University