Japhet ARITHO

ROLE:Responsible for Airtel Money business operations in Africa (currently 14 countries). LOCATION:Airtel Africa Group office, Nairobi Kenya KRAs : MFS strategy, business development, product development and Innovations, business operations, customer experience, IT support, AML/TF, Revenue assurance, Risk and Compliance.

Responsible for EcoCash Business development in our existing 4 markets (Zimbabwe, Burundi, Lesotho and South Africa) and Rollout of MFS business is other markets through partnerships with either telecom or financial services companies. Key deliverables: - Mobile Financial services strategy for group - Continuos innovation to ensure market leadership in our operating markets - Rollout of MFS in new markets to drive our pan african business strategy - Synchronization of products and services across the operations - Group product roadmap - Assist in stakeholders engagement in various markets - Negotiate with partners on behalf of the group to ensure best value for money - Pricing and commission structures development across our markets - Negotiate JVs on behalf of the group to protect value and IP

Reporting to the Group CEO Econet Services. Responsible for the EcoCash Operations; Zimbabwe, Burundi and Lesotho. Key Deliverables: -Drive group mobile financial services strategy -Rollout new services, cross boarder transfer and saving group -Ensure experiences are shared across all existing markets (Zimbabwe, Burundi and Lesotho). -Extending MFS to markets where Econet Wireless group does not own or operate GSM network. -Negotiate with vendors in order to ensure we benefit from Economies of scale and minimize the cost of new features development by ensuring all EcoCash businesses give input during development. -Roadmap (monitoring and prioritizing) -Ensuring the business continuously develop new and innovate products across all markets. - Develop common processes and procedures for the business -AML and CTF policy implementation across all the markets -Guide the operations in pricing and regulator engagements All MFS heads in the operations report into this role

COO EcoCash, Reporting to Group CEO Econet Service. Direct report to the COO = position: HoD Product Development and Operations, HoD Sales and Distribution, Manager Customer service, Manager Key accounts, Manager Finance and Business analyst, Manager Marketing. Key deliverables - Business P&L - Business structures and resources recruitment, development and motivation -Innovations and project management -Pricing and commission -Distribution strategy and distribution network development -Regulator engagement and compliance -Business operations, processes and procedures -Marketing segmentations and strategy -Customer service structuring

HoD, M-Pesa Product Development & Operations reporting to General Manager Financial Services. The key responsibility was to innovate and develop products that would ensure M-Pesa remains top of mind to Kenyan customers. Some of the product, projects that I worked on in M-Pesa include; migration of M- Pesa from release 7.8 to 9.0 to increase Capacity from 80TPS to 200TPS, banking integration, online Biller integration, M-ticketing, Western Union -IMT, buy goods (merchant product), online payments, design of the new M-Pesa menu, M-Shwari –Micro savings and Micro credit, the next generation system scoping and vendor selection where Huawei was picked as the vendor.

April 2005- Jun 2010: Head of IT Billing and Value Added services in Airtel Kenya reporting to IT director. The key accomplishment while in Airtel Kenya include; developed the mobile money system (zap) for Zain which later became Airtel money system, ensured accurate and timely billing for both prepaid and postpaid customers, manage the roaming both IREG and TADIG, responsible for Interconnect billing and control, managed the customer care and billing system support, managed VAS platforms (SMSC, USSD, ROAMWARE, MCA, SCA, INROAM) , developed value added services including airtime credit, mobile banking. Scoped the current billing and customer service system for Airtel Kenya -Tabs. April 2000- April 2005: Customer Care and Billing Support (CCBS) –supported Sales, marketing and customer services departments on day-to-day business and processes. Developed a number of in-house solutions, which included banking processe automations, provisioning and number managements automations, standard letter generation automation, e-bills automation, in-house CRM. Managed a team of 3 resources in charge of data and billing control- accuracy of billing and presentation of the itemized bills. EXPERTISE Knowledge on Mediation, Provisioning, Prepaid Charging, CDR, BSCS rating, billing, customer care administration, Ericsson CS3.0 CP 6, Alcatel IN, Oracle 8i, 9i and 10g, HP-UX, SUN Solaris, Windows and Linux. SGSN, GGSN, CCN