janine lawall

janine lawall

customer support account manager

Country

united states

City

austin

Industry

management consulting

Skill

logistics, trade compliance, supply chain management, supply chain, process improvement, cross functional team leadership, six sigma, management, team leadership, supply management, operations management, erp, strategic sourcing, business process improvement, forecasting

Experience

apple

customer support account manager

apple

2018-1 - Present · 8 yrs 9 mos

* Manage Brazilian Top Resellers accounts. * Lead a collaboration, planning, forecasting and replenishment weekly process with key channel partners: working with the regional supply planning, Sales, Logistics and Product Administration in the analysis, commitment and delivery of product. * Working with senior leaders and functional experts to understand account business problems and processes to maximize sales; * Play a leadership role in the standardization of account deliverables and ensuring adherence to commitments; * Develop and implement strategic account plans with agreed upon service level agreements; * Facilitate and lead business strategy discussions and vision brainstorming. Develop and implement channel strategies and account support plans; * Manage complex account issues and resolution.

electric consultoria

chefe de gestà o

electric consultoria

2017-1 - 2018-1 · 1 yr 1 mo

* Responsible for the Governance of the team, managing operational programs including, but not limited to road map of productivity, headcount and financial plans. Additionally, worked closely with the leadership to develop strategic vision and quarterly plans to clearly broadcast to the team members. Always focus in the main value of the company, the people: * Lead, develop and track KIP~s for sales, finance and commercial department; * Reorganize core projects and develop process flows throughout the organization; * Restructure the organization according to their leadership and development skills:job description, organograms, OHRP, acquisition plan, recognition plan, career path, training, etc; * Develop and share competencies and winning culture ways throughout the organization.

agco corporation

trade compliance

agco corporation

1997-1 - 1998-1 · 1 yr 1 mo

Responsible for the purchase of 35% of the imported tractors and components from USA, Europe and Argentina. - Strong experience developing freight forwarders for different territories.

international truck and engine

import and export supervisor

international truck and engine

1998-1 - 2003-8 · 5 yrs 8 mos

* Lead the import and export processes for finished goods, spare parts, tooling and equipment. Controlled an average of US$3.2M imported and US$2.5M exported per month. * Strong experience developing and controlling import duty drawback. * Led a Colombian Export Project Team, involving US$3M in medium-duty truck sales. * Coordinated heavy-duty truck CKD exports to South Africa, achieving LVA (local value added) up to 50% of material cost and average saving up to US$5K per kit. * Responsible for the company's Automotive Regime (special government agreement for the automotive industry) which helped save US$2.3M. * Participated in a System Development Team to implement BAAN management software.

dell

americas service parts strategy and governance m gr

dell

2010-7 - 2014-2 · 3 yrs 8 mos

* Managed international operations with a direct staff of 14 in five locations supporting inbound and outbound logistics for 23 countries in Latin America and 22 Caribbean islands, heading up service operations with a total inventory of US$53M. Weekly movement of US$1.8M imports and US$2.8M exports. * Lead parts in-transit escalation team, according to the urgency criteria (PNC, Expedite, Critsit) * Controlled Reverse Logistics operations, which determined the most efficient criteria for defective parts dispositions such as recycling, repairing, or temporarily exporting parts returns to the USA. * Strong experience managing and controlling logistics processes of local repair vendors, as well as developing continuing improvements on turn-around time. Periodically review their warranty contracts. * Developed processes for the temporary export and/or import of refurbished parts and warranty exchanges. * Managed the Logistics Budget with direct P&L responsibilities.

Education

fgv eaesp - escola de administração de empresas de são paulo da fundação getulio vargas

fgv eaesp - escola de administração de empresas de são paulo da fundação getulio vargas

business management

2000-1 - 2001-1 · 1 yr 1 mo
unisinos

unisinos

1990-1 - 1994-1 · 4 yrs 1 mo

janine lawall's Contact Information

Email

******@***.com

Phone

(**) *** ****

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