Janice Yang

• Mentor and instruct 60 students through 72 lesson plans in product design, ensuring mastery of key UX/UI concepts. • Delivered engaging classes for 6-month UX bootcamps, collaborating closely with instructor for optimal learning experience. • Enhance instructional methods and materials, enriching student learning and program experience.

• Audited NYC's official tourism website, eliminated 18 overlapped pages resulting in simplified user flow and reduction of user mental load. • Co-facilitated 3+ client workshops with over 15 stakeholders, implementing a collaborative feedback loop to prioritize key strategic objectives and define key measures of success. • Conducted 25 moderated usability tests of existing site to identify pain points & needs, extracting actionable insights from results with post-interview synthesized affinity mapping to inform design decisions. • Spearheaded research of 13 competitor's navigation menus to advance NYCgo.com's sitemap design, using card sorting & tree testing techniques leveraged on UserTesting.com platform to capture user insight, furthering content access with an improved information architecture. • Established editorial report template design system to boost efficiency of company's report deliveries by 80%. • Gathered and analyzed data from 10+ companies through desk research, forming direction for VMware in an agile environment.

• Led writing of 3 user flows with powerful UX copy enhancing user experience. • Catalogued UX writing of 80+ wireframes into content design system for multidisciplinary team to create French translations ensuring compliance with The Official Languages Act (1969) and for code development. • Applied design thinking to tackle complex UX cases, primarily edge cases that were previously missed, provided innovative solutions to reduce the possibility of severe errors, aiding revenue growth with the Transformation Project.

• Consulted on UX/UI website restructure with information architecture removing 8 pages decreasing sign on time and increasing ocean sustainability education program sign-ups for climate tech non-profit. • Provided recommendations to improve accessibility, resulting in an enhanced usability score. Resolved navigation complexity issues through user quantitative research, raising signup completion rate. • Redesigned component cards across the board, resulting in fewer customer emails complaints due to user confusion.

• Designed 50+ responsive mobile and desktop screens in Figma for startup’s web app from ideation to execution leading to more accessible visa consulting services for immigrants workers. • Created brand guidelines & the startup's design library including typography scale, branding colors, and components while specializing on optimizing the onboarding flow.

• Responsible for creating fun environments and memorable experiences for consumers to enjoy and sample products while effectively delivering brand messaging with thorough product knowledge. • Met consumer engagement numbers of over 3,000 at Hamilton Supercrawl for No Boats on Sundays. • Fundraised over $5,000 with team for the CFC Annual BBQ Fundraiser.

• Acting is where I honed my skills in storytelling and presentation, empathy and behavioral observations in fast-paced, and collaborative team environments.