janice hill-gardner

Liaison with vendors (OEM) to create Purchase orders and identify sites to be on maintenance support post warranty contracts for service needs. Analyze daily reports/spread sheets to identify contracted customers eligible for support. Work with Purchasing to pay invoices for support fees with contracted customers and investigates discrepancies to resolution. Assist the Technical Support Center and field engineers by verifying valid contracts for customers that need support to ensure resolution to hardware and software problems.

* Provide phone support to internal and external customers for order inquiries, product availability, shipping status, and price and promotion information. * Process orders in SAP for direct customers and distributors of our products. Manage order through the installation and billing process (TOP, SCAN) * Interface with internal/external customers, project managers, credit dept, pricing administration, service contracting, manufacturing, shipping and carriers to manage orders to revenue. * Responsible for handling orders for large Distributor accounts.

Responsible for writing Price Letters for exceptions to standard terms and pricing for: Digital Output products, Service and Group Purchasing Organization (GPO's) Contracts. Interface with marketing, finance and service groups for negotiated price and promotions, exception pricing for service agreements and exchanges for improperly performing product. Responsible for accurately maintaining/communicating the pricing/promotions for current Digital Output products internally and to our direct, indirect customers and Channel Partners.

* Key support person for area Vice Presidents (AVP's). Contact direct and indirect customers, Channel partners about new promotions, products and orders. * Responsibility for supporting two geographic regions (Midwest and South) and corresponding account executives (AE's) for direct order pre-sales price/product information, contract status and pursued possible order leads with customers and resellers. * Created quotes for equipment/software per the request of the Account Executives. * Worked closely with finance and marketing to supply customer information needed to determine finance approval for exceptions based on margin analysis. * Upon receiving financial approval, interfaced with Contract Management to value equipment on end user film contracts.

* Created Independent and GPO (Group Purchasing Org) film contracts for Medical Imaging. * Ran reports to continuously monitor contract status, film purchases for compliance and company policies * Work closely with GPO managers, legal dept, finance and customers to create contracts and negotiate discounts, promotions and terms * Mailed/emailed customer contracts. Upon return of signed agreement, approval and acceptance process, then entered in our system with appropriate discounts, payment terms, etc * Key contact/liaison for Amerinet and Broadlane contracts. * Entered contracts in AS/400, created reports, analyzed customer sales, discounts and gained expertise in complete contract process.

* Assisted in development and implementation of new processes needed for the conversion from JD Edwards to SAP. * Manage replenishment inventory for time sensitive products, special allocations, back order releases and expedite requests. * Work directly with Customer Service, planning and warehouse to coordinate/plan daily domestic and international shipments. * Work with Distributors, end users placing new orders and resolving shipping, pricing and inventory issues