Jan Higgins

● Managed all department supervisors, ensuring alignment with company objectives. ● Optimized operational processes, resulting in improved efficiency and reduced costs. ● Played a key role in strategic decision-making and policy formulation. ● Developed inventory management strategies for 2000+ SKUs, optimizing stock levels. ● Collaborated with overseas and domestic purchasing departments to ensure accurate and timely deliveries. ● Improved operational efficiency by streamlining processes across departments.

* Planned and coordinated engaging company events for 20+ employees. * Assisted in handling crisis situations, ensuring rapid and coordinated responses. * Maintained strict confidentiality when handling sensitive information. * Cultivated strong relationships with clients and vendors. * Managed all department supervisors within the company.

* Successfully managed the entire staffing process for the company. * Investigated and resolved employee issues across a team of 20+ employees. * Conducted performance and salary reviews, resulting in increased employee retention. * Ensured consistent application of company HR policies, reducing HR-related disputes. * Developed and maintained comprehensive HR documentation. * Implemented employee relations initiatives that significantly improved job satisfaction.

● Directed a pivotal LED Lighting Retrofit project, transitioning 20 schools to energy-efficient solutions, resulting in substantial annual energy cost savings and rebates. ● Grew customer acquisition by 30% by forging new alliances with ESCO companies and leveraging existing distributor networks. ● Initiated customer-centric policies, leading to a 25% surge in repeat business. ● Enhanced customer satisfaction by 15% through the provision of tailored LED lighting solutions to over 100 clients. ● Served as a General Contractor for the company's largest order, managing a six-month remote project in Minneapolis for an extensive school district LED retrofit involving eighteen schools. ● Led market expansion efforts with Houston engineers and architects through in-house educational initiatives.

* Managed a portfolio of 50+ national accounts. * Achieved top producer status within three months, generating over $1.5M in sales. * Expanded market presence to 5 new regions, contributing to 75% growth in market share. * Directed a sales force of 25 representatives, improving overall sales productivity by 60%. * Established partnerships with 10 key distributors, expanding distribution network by 50%.

My responsibilities encompassed centralizing marketing strategies, overseeing day-to-day operations, and shaping the company's mission, workflows, and structure. To enhance our overall efficiency and profitability, I conducted extensive research to mitigate risks, implemented robust sales and cost controls, and consistently delivered impressive profits. My commitment to customer satisfaction was evident through the strategic use of pricing models, diverse product line offerings, and client education on design possibilities. My dedication to product knowledge enabled me to consistently surpass sales targets, resulting in a remarkable 30% increase in personal sales revenue and a 10% higher sales quota achievement compared to my peers. Furthermore, I streamlined processes and introduced internal controls, which led to a substantial 25% boost in profit margins and a notable 20% reduction in budget variances. By addressing service quality needs, we achieved a 15% reduction in customer complaints and a commendable 10% increase in on-time project deliveries, ultimately ensuring a 95% customer retention rate and a remarkable 30% rise in referrals. My commitment to educating clients on design options and offering professional product recommendations also contributed to a 10% increase in upsell revenue and an impressive 95% customer approval rate, reinforcing the company's reputation for excellence in interior design.