Zhannat Dubirova

Digital transformation of industries: Subsoil use: 1. Reengineering of 22 public service processes was carried out 2. The Unified Subsoil Use Platform was launched (which could not be launched since 2015), 22 public services were digitized (including 4 regional public services), all data on current licenses and contracts were entered, including regional ones, reporting from subsoil users was accepted in digital format 3. Scanning of the paper historical database of geological exploration from 1950-1980 is underway, with the help of AI it is recognized and converted into a machine-readable format Industry: 1. Reengineering of 24 processes of public services and government support measures was carried out 2. A prototype of the National Information System of Industry was developed (ready for pilot) 3. An AI service was developed that helps the user make decisions for the provision of public services in the field of expert control Construction: 1. Creation and management Situation center for housing restoration after floods (May-October 2024) 2. Reengineering of 22 public services was carried out 3. IT architecture of construction systems was formed 4. AIS “State Urban Development Cadastre” was implemented (solving the problem of spot development, digitizing general plans and PDPs) Housing and public utilities: 1. Head of the digitalization working group in the National Project for the Modernization of the Energy and Public Utilities Sectors 2. Scaling the Unified Payment Document for Public Utilities to the village level (in progress) 3. Creation of a Unified Housing and Public Utilities Platform (in progress) 4. Implementation of an automated process control system for water utilities (in progress) 5. Scaling iKOMEK109 to the village level (in progress)

Digital transformation of the Bureau of National Statistics: 1. Creation of the Project Office of the state body and implementation of project management in the activities of the Bureau, a Strategic Council was also created, 63 development projects are under control - Jul 2022 2. A Roadmap for the Development of State Statistics and the National Data Ecosystem for 2023-2025 was developed - Dec 2022 3. The IT architecture of the Bureau was developed and approved, implementation began 4. A new management structure was introduced in the subordinate IT organization (RSE "Information and Computing Center") 5. Implementation of the Unified Contact Center of Bureau 1446, its digitalization and omnichannel setup - Mar 2023 6. A new website of the Bureau was launched - Jan 2023 7. Transition to a new organizational structure based on statistical production processes - May 2023 8. 3 digital statistical registers developed (healthcare, education, agriculture) - Sep 2023 9. The digital service “National Reference Information” developed - Sep 2023

During her work in the Administration of the capital, she created the city service "City Center for Monitoring and Rapid Response", which included the omnichannel service "Single Contact Center iKOMEK109" and the Situation Monitoring Center through the Unified Video Surveillance System (more than 16 thousand video cameras were integrated into one center). iKOMEK109 is an analogue of the American 3-1-1 service using the best international practices and digitalization Создала клиентоориентированный городской сервис для жителей столицы по опыту США и Канады - 311 и 911 на базе ГКП "Городской центр мониторинга и оперативного реагирования" iKomek. Городской центр мониторинга и оперативного реагирования выступает как инструмент контроля и аналитики столицы, целями которого являются прием обращений жителей, координация работы коммунальных и оперативных служб при решении инцидентов, аварий, контроль своевременного закрытия инцидентов, выстраивание политики превентивных мер вместо «тушения пожаров», оперативный контроль за ситуацией «здесь» и «сейчас» через городскую систему видеонаблюдения, выявление и обработка инцидентов правонарушений. Городской центр мониторинга и оперативного реагирования работает 365/24/7. Обращения можете подавать по следующим средствам коммуникаций: - Номер дозвона - 109. - Cайт Акимата (astana.gov.kz) - Telegram-бот: https://t.me/astanaikomek109_bot, а также через социальные сети Facebook и Instagram с хэштегом astana109 Страницы Городского центра мониторинга и оперативного реагирования в социальных сетях: Facebook www.facebook.com/astana109/ Instagram www.instagram.com/astana109/ Telegram-канал https://t.me/astana109112

Coordinator of the City Emergency Control Center

JSC Astana Innovations acts as an integrator of an innovative ecosystem, consolidating the efforts of city authorities, the scientific and business community.

PwC Kazakhstan provides industry-focused assurance, tax, legal and advisory services to various industries. PwC has worked in Kazakhstan for more than 20 years since 1993. PwC is the leading professional services organization in the world, ranking first or second in every market, it operates. Drawing on the talents of more than 223,000 people in 157 countries, we bring together unmatched professional knowledge and practical experience. PwC came to Kazakhstan in 1993 and currently has more than 500 staff in three fully operating offices in Almaty, Astana and Atyrau. In the past years, we established offices in Baku (Azerbaijan), Tbilisi (Georgia), Yerevan (Armenia), Bishkek (Kyrgyzstan), Tashkent (Uzbekistan), Ashgabat (Turkmenistan) and Ulaanbaatar (Mongolia). Wherever you are, our people are always there to look after your business needs.

ENRC BTS provides a Global Business Transformation initiative incorporating the improvement of ENRC business performance and flexibility through transformation and implementation of international best-practice across the Group. Programme covered ENRC’s organizations in Kazakhstan and Europe – a total of 12 entities, and business units in Brazil and Africa at later stages.

Was a key player of digital and transformation team - Deputy Head of IT Department, Local Team Lead of Programme Arrow, Lead and Founder of Project Management Office. ENRC Logistics is a 3PL-provider, combining the functions of a railway operator and an international freight forwarder, providing its customers with a wide range of freight forwarding services. The company carries out the organization of transportation of cargoes in own rolling stock, which totals about 12,4K units. ENRC Logistics is transportation group of 6 entities in charge in Almaty (two of them), Astana, Rudny and Ekibastuz.

IT project manager: - SAP ERP implementation: IT team lead - Transition to a 16-digit accounting in the Bank systems - Implementation the system of new inventory approach