janett johnson

* Kept housekeeping staff organized, happy and ready to help guests * Was in constant communication thru 2 way radio and pagers with over 150 housekeepers in order to maintain guest satisfaction for room turnover * Regularly monitored room status from dirty occupied, dirty vacant, occupied clean and vacant clean * Monitored and forecasted departmental office supplies and ordered when necessary * Handled and answered multiple lines along with radio calls at the same time * Created excel spread sheet forms for daily use amongst housekeeping staff * Coordinated the prepping of rooms in order to accommodate special guest preference and needs

* Attended Pre-Conference of a group when required. * Coordinated with all departments regarding the group’s billing that were utilized during the event. * Performed timely and adequate collection of deposits. * Research and process invoice adjustment request. * Review aging report and had taken actions when necessary. * Kept accurate records with utmost confidentiality. * Coordinated with the group contact on any discrepancies in able to provide a flawless group bill.

* Train staff while leading by example, jump through hoops to meet the guests needs in efficient, effective and courteous manner * Consistently model the company’s core values and service standards * Ensure the safety of the staff and security of the guests vehicles at all times * Conducted daily briefings to ensure consistent and effective flow of communication * Monitored all departmental supplies and assisted in maintaining proper working order of parking-related equipment. * Perform random key and cashier audits to ensure consistency and performance standards * Responded to and resolved any guests/visitor complains, vehicle claims and service discrepancies * Researched and completed required documentation on any vehicle damage claims * Monitored the front drive and all property parking zones above company standards * Worked with petty cash and provided change to cashiers upon request