Janeth Kimanthi

POS Sales Representative - Merchant services @ DPO Pay by Network

About

Early-career payments and merchant solutions professional with hands-on experience in POS sales, merchant onboarding, and field support. I work directly with businesses to introduce and activate card and digital payment solutions, helping merchants accept payments smoothly and grow their transaction volumes. My experience includes merchant prospecting, POS demonstrations, onboarding support, device activation, and after-sales follow-up. I enjoy working with business owners, understanding their needs, and matching them with practical payment solutions that improve daily operations. I am building my career in the card payments and merchant acquiring space, with a strong interest in digital payments, merchant growth, and customer experience. Known for reliability, clear communication, and consistent follow-through in field and client-facing roles. Open to opportunities in merchant services, card payments, acquiring, and fintech operations.

Country

Kenya

City

Nairobi

Industry

Computer Software

Skill

Customer Experience, Account Management, Sales, Merchant Acquiring, Zoho CRM, Sales Management, Sales Operations, Help Desk Support, Customer Support, Phone Etiquette, Field Operations, Microsoft Outlook, Information Technology

Experience

POS Sales Representative - Merchant services

DPO Pay by Network

2024-9 - Present · 2 yrs 1 mo

Nairobi County, Kenya

• Sell POS payment solutions to businesses across different sectors • Identify and onboard new merchants • Demonstrate POS devices and explain product benefits • Manage the sales process from prospecting to onboarding • Support installation and activation of POS terminals • Provide after-sales support and maintain merchant relationships

Sales Representative

Hawkvision Technologies Limited Kenya

2024-1 - 2024-5 · 5 mos

Nairobi County, Kenya

- Product Expertise: Deep knowledge of Hikvision's video surveillance products and solutions. - Customer Engagement: Proven ability to build and maintain strong client relationships. - Sales Presentations: Skilled in delivering compelling presentations and product demonstrations. - Quoting and Proposals: Experienced in providing accurate and competitive pricing for tailored solutions. - Market Research: Stay abreast of industry trends, competitors, and market demands. - Collaboration: Work seamlessly with cross-functional teams for a cohesive customer experience. - Training and Support: Provide comprehensive training and support to clients on Hikvision products. - Sales Targets: Consistently meet or exceed sales targets and objectives. - Post-Sales Relationship: Ensure customer satisfaction through effective post-sales follow-up.

Network Operations Center Engineer

ICT Authority

2023-5 - 2023-10 · 6 mos

Kenya

• Monitoring client's network connectivity through network management systems such as U2000, Imaster, and Navgis tools for critical issues. • Updating hardware and software upon availability and supervising the network to eliminate bottlenecks immediately. • Tracking, escalating, and keeping account of issues on links and networking equipment managed by different contractors. Ensuring all issues are properly logged. • Preparing accurate and timely reports. • Monitoring public WIFI designing and troubleshooting. • Monitoring inherent security threats on the overall network infrastructure to ensure uninterrupted network services. • Escalating tickets and monitoring mail to track fiber cuts/issues and ensure the resolution of the issues within the speculated time. • Ensuring protection of networks, websites, application servers, data centers, and other technologies. • Monitoring public Wi-Fi and updating NOC daily reports.