Janet Gan

To be employed in Human Resource filed, challenging and discipline environment where I can contribute my personal skills with career I want to develop on administration, recruitment and staff development in labor forces and management. Working Experience Quickly triaged incoming calls and escalated call when necessary , reducing the average time to resolution in 7 minutes Handle 65 calls or WhatsApp’s or email task daily with duties including customer enquiry, complain, retrieving customer date, presenting relevant product information and cancelling services. Maintained up to date customer records in CRM while interacting with customer across email, phone, social media ,and WhatsApp’s. Provided basic technical support for clients on wide range of company products resolving issue at 90% rate Remained courteous and calm even during moment of customer dissatisfaction Trained new employees in how to use CRM entering customer data and organizing customer interaction logs Receive expectation 95-100% quality call rating 10% higher than company benchmark requirement Understand customer environment and needs, provide solutions services for them Responsible for customer servicing, requirement and needs Development and provide strategies solutions to ensure customer needs have been resolved on requirements

• Transform leads to sales pipeline • Understand customer environment and needs, provide solutions services for them. • Help company to achieve numbers and sales. • Responsible for client servicing, and potential account development • Manage projects from planning to implementation and to ensure timely delivery and execution of customer requirements. • Develop and execute strategies in providing effective solutions to maintain existing accounts, and procure potential customers. • Preparing sales quotation and project schedule based on clients’ requirement.