Jane Haines

Workplace Services Manager working at Tokio Marine Kiln – London (20 Fenchurch Street) • Supporting the Head of Workplace Operations and Procurement in delivering strategic workplace initiatives, including project-related moves and changes. • Responsible for Soft FM services across the HQ, including Reception and Corporate Travel. • Currently supporting a £3 million office refurbishment project, ensuring alignment with business needs, timelines, and quality standards. • Act as a key liaison between internal stakeholders and contractors, ensuring smooth delivery of daily operations and long-term workplace enhancements. PREVIOUS ROLES Office Manager Mazda Motors UK – Dartford, Kent Dates of Employment (e.g., Apr 2018 – Dec 2021) • Managed the day-to-day operations of the UK Head Office, ensuring the smooth delivery of facilities services and supporting multiple workplace projects. • Oversaw vendor relationships across services including cleaning, M&E, waste management, and office supplies with a managed budget of £1.2 million. • Led the coordination of internal events within Mazda’s flagship showroom space, providing outstanding service to internal teams, dealers, and VIP visitors. • Played a key role in office refurbishments and moves, ensuring minimal disruption to operations. Facilities Manager CNA Hardy – London (20 Fenchurch Street) Dates of Employment (e.g., Jul 2014 – Mar 2018) • Oversaw day-to-day facilities management for 35,000 sq. ft. in the Walkie Talkie building, acting as the go-to for operational support and project delivery. • Assisted the Head of Operations across the UK, European, and Asia offices, managing facilities operations, expenses, and vendor compliance. • Led the main reception team, ensuring high standards of professionalism and a customer-focused environment. • Held dual responsibility as Business Continuity Manager and Health & Safety Officer for the London office: • Conducted annual BCP testing and kept plans aligned with evolving business needs. • Maintained H&S compliance through audits, training, and up-to-date record keeping.