janani krishnamurthy

* Continuous Improvement Specialist- Manila, Philippines Responsibilities * Cross cultural experience through working in the Telstra Philippine’s office and understanding the global contact centre operations * Responsible for leading a team to map out post paid customer journeys to identify and rectify any pain points * Data analysis to gather insights to understand main call drivers into the call centre, and work with product managers to create solutions Product Manager-Mobile Fun Responsibilities * Responsible for end to end management of the Mobile Fun product-working internally and externally with third party agencies to scope, create and maintain this product * Reporting on key metrics and identifying areas where improvements were needed * Overseeing the scope, budget and timelines on the product * Responsible for ensuring that all monthly targets and KPIs were met on the product * Continually improving the product and finding new avenues for advertising

A 3 month internship in the NBN customer experience team specialising in marketing, and improving the net promoter score given by customers when they sign up to the NBN.

This role involved identifying the best products and plans for customers needs and resolving customer issues. High levels of service were necessary to ensure the needs of customers were met. Face to face sales required strong presentation skills and a personable attitude.

A role involving servicing credit card customers who are looking to leave the bank or cancel their cards and generating sales through understanding customer needs. This role required a high level of communication skills to interact with a wide range of customers. An ability to build rapport in a short period of time was essential.

A bachelor of business (marketing) which specialized in strategic marketing and buyer behavior. A bachelor of business (management) which focused on international communication and organisational behavior.